Site has just been taken over to manor pharmacy and I will be honest it's slowed down to a crawl ques outside the door took us 45mins to get script and we wasn't waiting outside. When we got to the get our tablets no one checked them just handed over. We will be requesting for our scripts to be moved to another site
Pharmacy has recently changed hands and when it was Boots I would have rated it 5 stars because the staff were lovely, service was prompt and the atmosphere was nice. But since it's changed hands I've noticed a gentleman who seems to be in charge talks down to Mandy, is generally short with customers and prescriptions seem to take upwards of 20-30mins to gather.
Terrible service, pop in once you've had your text saying it's ready and still have to wait 20-30 minutes to queue while 5 pharmacists have a chin wag in the back, surely knowing the whole queue can full well hear them! Sometimes even once you've had the text it isn't ready and needs to be 'checked' which is another 20 minutes and a chat later. There's no good time to go, and have never had a positive experience here
Never have I experienced such poor customer service! Recently new to the area. Second time visiting the pharmacy and the two women on the front desk were so rude! Faces like thunder, short and abrupt and bad attitude when talking to you, then my stuff shoved at a manager and told “she will deal with you” waited 45 minutes for my prescription to be questioned twice about my address because it wasn’t local, not that it’s ANY of their business! Heard one lady question a guy about his exception and why he doesn’t pay for his scripts with such attitude like he was beneath her felt so sorry for him, he wished her happy new year and she looked at him like dirt! Changing where I collect from, both times I’ve visited they haven’t been good experiences.
Not happy with service provided! Don't think I'm being unreasonable when I re order my prescription on a Monday morning (8am) & they are not ready when I call to collect them on Friday lunchtime! This is not the first time it happened. Yes they sort them out, but to told it will be 15 mins wait take a seat really isn't on! I have now registered with another pharmacy as I've had enough of Boots!
Just want to say a massive thank you to charlie by sorting out my prescription I didn't realise my prescription was registered to another Boots pharmacy but Charlie did a fantastic job by sorting it out for me and got it ready while I was there very polite and very patient thank you again charlie x
I made an emergency request with 111 for important medicine (long story). Consultant sent prescription to this pharmacy, because it's open until 8pm. We arrived at 7pm and two ladies were closing the door. I called 111 again and they were as confused as I was. Why every source of information says that you're closing at 8pm (including 111?!) and in reality doors are closed at 7pm?
I visited this pharmacy this afternoon. I am sorry I didn't take notice of the pharmacist's name but it was a lady with black curly hair. She was incredibly helpful as I was really upset and emotional. She was kind and understanding and went the extra mile to help me. I am really really grateful. Thank you
Busy pharmacy but efficient, pleasant staff. Mandy very helpful.
Very friendly and helpful staff who are incredibly hard working. The pharmacy is quite obviously understaffed and the workflow seems to be based on customers at the counters first and foremost - my prescriptions are rarely ready to be collected, I can’t recall any occasion when I was able walk in and collect a pre-packed list of my regular medications: this seems to be a pretty universal experience for nearly all customers. They need at least one, preferably two pharmacists dedicated to dealing with the backlog of prescriptions sent to the pharmacy direct from the doctors’ surgeries.
Boots Pharmacy is located at Midland St, Long Eaton, Nottingham NG10 1RY, UK
You can contact Boots Pharmacy at +44 115 946 3891
You can find directions to Boots Pharmacy by following this map link