My experience at this café was truly disappointing. The staff's behavior was unacceptable and they seemed completely unwilling to help. From the moment I arrived, I felt rudeness and a lack of professionalism, which ruined my entire visit. It's a pity, because the place has potential, but with this kind of attitude I certainly don't plan to return, and I definitely cannot recommend it.
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Reviews
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Δήμητρα T99 ★☆☆☆☆
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Justin Colman ★★★★★
It's a Starbucks, what else to say....! What I would say is that the size of a small coffee to have in is Huge!! The large must be a bucket!! **.. I NEED TO EDIT THIS!.. I was recently refused service by one individual at this establishment as he thought I was drunk. Not his fault but probably just lack of training. I suffer from anaemia, low HB, COPD & internal gastronomy issues. The medication I take can make me drowsy and on occasion present as appearing intoxicated. I DID collapse once whilst in the establishment and needed an ambulance which took me to A&E for emergency blood transfusions. This is something I live with and often attend RSCH for blood transfusions & Iron infusions. I guess all I would say is that it's not his fault; but perhaps some more training from Starbucks for their staff, on interpersonal relationships between customers and employees? Perhaps regarding looking for signs & behaviors of customers, and how to differentiate between different types of presentation & behaviour?...be it a clinical issue and/or a socially disruptive one. To be clear; he wasn't rude to me but merely acting on how I presented, and working within whatever Health & Safety training had been made available to him. No hard feelings or resentment; in fact I would like to come back...perhaps with one of my primary careers next time ?? (they'll buy more coffees!). Regards, Justin Colman. PS; Obviously no Stars for this particular visit but this is a fluid situation and subject to change ! ...I've since caught up with this individual and questioned him on this issue. He was polite & respectful when I confronted him.... There are ways to settle these things but unfortunately he chose to hide behind a woman, whose presence was his defence and I presume his superior. That's a dick-move and he obviously knew it... She was polite and respectful as per her position requires. In fact I liked them both really!... but perhaps he would be better suited in a position that required less interpersonal skills... Gonna give you your 5 star rating back (even though I'm "banned"...haha) Reason being that, as a whole, I can't condemn the cafe as it is... it's just one bad apple that needs removal... PS: I LOVE those caramel-latte things you serve with cream and all that jazz...
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Caitlin Josephine Barnard ★★★★★
Abbie is literally an absolute diamond. I’ve got really bad allergies and she looks after me every time. Not to mention makes the best coffee ever. The only complaint I have is that they don’t really accept tips in Starbucks anymore which is a shame as the teams hard work shouldn’t be going unnoticed.
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Jessica Weisenstein ★★★☆☆
Was disappointed by the limited choice of vegan food. There was only a pumpkin cookie and one or two savoury options so really not much for a city like Brighton!! Great coffee tough, as usual!
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Andrew James ★★☆☆☆
Not impressed. Our order was wrong, coffee weak. All free tables had dirty cups & plates on, had to clean our own table. Won't be going back.
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michaela de massimi ★☆☆☆☆
1 star is a lot for this place! It was almost empty and with 4 people of staff all tables were dirty from previous customers! I paid more then 4 pound for a latte and the guy wasn't happy to make it, no thanks, no welcome, no hello, no service! croissant was absolutely disgusting! I'll never go back again!
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Mark T ★★★★☆
Standard Starbucks food/drink but above par service and cleanliness. At the time of this review they still had plastic dividers and masks must be worn while talking, which does kill the atmosphere.
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Loxley Nixon ★☆☆☆☆
This is by far the worst Starbucks I've ever been in. The staff are clearly more interested in flirting with eachother than actually serving customers. The level of service was so poor it became comical. I may as well have made my own coffee. This place is an actual joke.
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Tim Shutler ★★★★☆
Decent sized coffee shop, so good for meeting in groups. The flip side is that the ambient noise can be very loud, so if you are working in there, you will need headphones and if you get a phone call it can be a quite difficult to hear and be heard. The toilets are locked and you need to ask staff to unlock. The staff are very friendly and helpful and the coffee comes quickly with a smile
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FAQs
What is the address of Starbucks Coffee?
Starbucks Coffee is located at 50 Western Rd, Brighton and Hove, Hove BN3 1JD, UK
What is the phone number of Starbucks Coffee?
You can contact Starbucks Coffee at +44 1273 823712
How can I get to Starbucks Coffee?
You can find directions to Starbucks Coffee by following this map link