Toolstation Norwich Hall Road

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Reviews

1. Neringa ★★★★★

   Need a lightning fixture and didn't really know what I was doing. Donna saved the day and helped me. Brilliant customer service!!!

   1 year ago
2. Maanik Chadda ★★★★★

   Incredibly friendly and helpful service - particularly from (I think!) Andy and Dan. They took time to help understand an issue despite knowing it would bring a sale of £2-3! Consistently good on multiple visits.

   almost 2 years ago
3. Stephen Abs Wisdom ★★★★★

   Brilliant service by Donna. Superb selection and first class customer treatment. 10/10. Terrific

   almost 3 years ago

1. Bevis Sydney ★★★★★

   Toolstation HQ had let me down with some poor alerts and I turned up twice to collect an order which was incomplete. The manager was very apologetic but it seemed clear that I would have to come back again. The next morning the remaining product was delivered to my front door. The manager had made no mention of this but must have taken the initiative and arranged the direct delivery at no cost to me. So zero stars for Toolstation's customer alert system but five stars for the service from this branch. Thank you!

   almost 3 years ago
2. Peter L ★☆☆☆☆

   Very disappointing experience. Having used many different branches over a long period of time, our experience today was hopefully a one off. The lady seemed to be disinterested and almost rude, she took a silly amount of time informing the customer in front of me their order wasn't available when it was sitting behind the counter on a sack trolley. I was asked if I was waiting for a click and collect when standing under the sign and then the lady proceeded to offer us someone elses order. Long wait in the branch, despite other staff laughing in the next room and not serving customers.

   almost 3 years ago
3. Sally Bilverstone ★★★★★

   Excellent service. Didn’t have to wait long. My purchases were heavy, they were trolleyed out to my car and loaded up for me without having to ask. Very pleasant and helpful member of staff.

   almost 4 years ago

1. Andreas Mavroudis ★★★★★

   Superb knowledgeable staff who are approachable and easy to ask for advice and guidance. In a digital age, it's refreshing to encounter genuinely good staff when spending money. Andrew has served me several times and consistently goes the extra mile!

   almost 4 years ago

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