Hardware store in Norwich

“Many thanks for the swift, friendly and highly professional service when upgrading my tower to Win11. We have no hesitation in recommending Mick's business to any pc owner with a problem.”

“Need a lightning fixture and didn't really know what I was doing. Donna saved the day and helped me. Brilliant customer service!!!”

“Great place with a wide product range, helpful and friendly staff.”

“Great service and range of products, the team is all extremely welcoming. John was very helpful in finding the exact item I needed. I can thoroughly recommend this branch, as it is the best one I have visited because of the friendliness of the staff.”

“Great Service and help staff. Generally always in stock.”

“Staff are always very friendly and helpful and stock of all the general stuff you need is good. Most of the time there is sufficient parking spaces. Handily, the front doors can be pushed/pulled open in either direction which is handy when carrying large/heavy items.”

“Love this place they stock EVERTHING!!! if you can't see it just ask they usually have it in the store room...... nothing is too much trouble for these guys!! It's a family business and it really shows, they care so much about customer service, if they haven't got it they will get it for you, very reasonably priced aswell. I get all my home essentials here and great for pet food/treats aswell.”

“I have used MKM as my main supplier for a number of years now, these are my reasons; Stock - they always have what i need. If there is something I need that requires special order, it is there when i need it. Pricing - they constantly review my account, purchase history and new orders. I have never asked for discount because the business manager conscientiously does this for me. Branch Staff - all staff within the branch are very welcoming, nothing is too much trouble for them. Having got to know them over the years, they all give 100% of their time Yard Staff - as above, the people that help load the materials are amazing at what they do. It is very helpful that everything is brought to the vehicle and then helped to load. I give credit to everyone there and thank them for constantly providing an absolutely incredible service. Additionally, I use their hire service. Ian and his colleagues offer first rate service and extremely competitive prices. The delivery costs me £15.00 each way, a small fee considering what is involved, and so i can stay on site knowing the equipment will arrive within the timeframe. I highly recommend the hire service MKM provide.”

“I went to Screwfix White Lodge Norwich today for a 4 way long extension lead. I’d tried online but without success. Mark was extremely helpful. I needed the lead today and he navigated the site until he found one. Unfortunately a lot of items were next day delivery but he kept on trying and I now have just what I need. Mark is a real credit to Screwfix and you’re lucky to have him.”

“Good place to order from. You just order online and then turn up and they collect it for you. It's much quicker than other DIY stores as you already know what you want and you don't get distracted by all the other items.”

“Needed a flexible hose urgently to replace a burst one on my toilet. He knew what I needed, and was very helpful. I had tried other stores nearby who only had one bore size.I also got some adjustable wrenches and both were very affordable. All sorted before 9 o’clock!”

“I have used this store a few times over the past few months which has a very good selection of DIY and other items at reasonable prices. The staff are very friendly and helpful (excellent customer service). I also want to support these independent companies through these extraordinary plandemic hard times (they need us) and personally no longer use large companies where possible. You will not receive the same standard of customer service from Amazon or any of the larger DIY chains. HELP SAVE OUR HIGH STREET SHOPS !!”

“Had some returns and new orders as had bought different types of LED bulbs and not sure which colour and brightness I wanted until I tried them. Charlie was BRILLIANT, handled everything with ease and had a good chat. This store is really good, easy to get to, ample parking and not too busy unlike the Mile Cross store that I used to use. 5 Star customer service, thanks Charlie!”

“Has such a variety of stuff. Excellent little shop with everything and anything at very reasonable prices. Good quality of plants for sale too. The staff are friendly and very helpful.”

“Such a great place. Always helpful, very kind and reasonably priced.”

“Marvellous shop ;yes in the best traditions of “Hardcore Hardware” they do stock “Fork Handles” and just about anything else you need . Highly recommend them ,use them as a first port of call when looking for something. Because if they haven’t got it ( quite a rare occurrence in my experience of this shop ) then they will generally get it ordered for you in a couple of days . Good old fashioned high quality service bravo”

“Great local hardware store. They have pretty much everything you could need. Of course, price can be beaten by the large chains like screwfix, but for convenience and knowledge these guys are great.”

“This shop is brilliant! The staff are amazing. They are so helpful and cannot do enough for you. The shop has a great selection of DIY items and kitchen and garden supplies. I’m definitely going to shop here more often. A much better experience than shopping in large DIY stores.”

“A great experience dealing with Howdens Whiffler Rd in Norwich. The kitchen build quality is outstanding as well as the price, we couldn’t be more pleased. Our contact Angie had the patience of a saint for those last minute changes and nothing was too much trouble. We love the kitchen so much, we’ve just ordered the utility too!”

“I just recently got a kitchen fitted from Howdnes and it was amazing customer service it’s exactly how i imagined my perfect kitchen and I couldn’t of had this unless I had the help from Scott who throughout the process helped me in every way possible. Definitely recommend to anyone, and once again thank you Scott.”

“Pleasant experience collecting my Click and Collect items, with helpful staff, tho they hadn't been picked I had to go to the rack and help myself. It's a very trade place of course.”

“We always have a really good experience in this store, super helpful staff and decent level of stock. Richard was so so helpful today with our shelving project, he made us feel so empowered to be able to do it ourselves. Thank you so much Richard!”

“row after row of DIY bits. everything you need for your project at decent prices”

“Hi recently went to Boundary Road, Norwich B and Q, and had an appointment with Michelle Pratt. She was excellent, showed me what my new kitchen would look like. I ordered on my 2nd appointment. I was so happy with the service that I have just gone back to ordered my bathroom with her. I would totally recommend seeing Michelle for a desgn and excellent customer service.”

“Great little shop that always has what I need.”

“Visited as I needed some advice. Chap was really friendly and helpful”

“Love this store staff friendly & know there stuff We got loft boards on this visit ; the guys were more than happy to cut it for us to fit in our car & 5 cuts are free so all good. We will return”

“Always helpful and try hard to please can't ask for more than that, drivers are also the best and always careful”