We’ll have to to say Wendy is amazing I have an incident at work after 5 years I used this gym with my family .i called gym talked to Wendy super proficional and she resolve my problem payments etc . I just rejoin the gym 27/12/2025 and can’t wait to see all that amazing people . From me thank you Sergio Pinheiro
Worse gym ever , equipment is old and not much of the equipment, have been harassed for payments event after I have left the gym and haven't been there for 4 months and have informed them but they still will try to charge you aggressively and try to ripe you off as much as they can. Worse gym ever will not recommend it to anyone.
More details will be shared in time but regardless of cancelling a membership after seeing an increase in membership fees, over and above what was in the contract when I joined, one year ago. They feel it is fair that 30 days notice is given, regardless of not using the gym and not planning to. Telling me that another month will be charged. Bearing in mind they charge over £40 per month for a reasonably underequipped gym with often out of order machines and facilities. I personally would be shocked to have an overall Google review of 3.5 - I imagine this will be getting worse. There are much less expensive gyms with much better equipment, not only that, those gyms habe a cancellation policy which is fair. They seem to be prepared to send this £40, they allege I should be paying, despite not using their facilities, to a debt collection agency, creating more stress, despite being told the costs are too high and this is why I cancelled. Please be aware, cancelling is not just a click of a button, I have created a video to show how difficult they make it compared to other gyms. This is not a petty complaint, this is an honest and fair review and I am calling out this multi million pound organisation. Following this.review, I am positive their will be a response to it, no doubt will be claiming that I didn't give enough notice. Which being at the earlier part of the previous month, surely they would only then try to charge a part month? No, they believe it should be a full month extra payment. It will be a standard response, there will be no proper addressing of the situation,.which is why they have such a bad Google rating and it will only get worse. I will share all of their comms so far anyway. I think more people should be made aware. I Will update this review once I receive their harassment letters, or rather their debt collection agencie's letters of harassment.
Staff are super nice and welcoming. Young lady on reception has been very helpful with my membership setup. Gym equipment is good and clean. Would reccomend 10/10.
Honest opinion, as gyms go this has to be one of the worse. Lack of equipment that will limit your workouts, progression and fitness, and staff that simply do not care. What equipment there is, is poorly maintained and often out of order. The ‘out of order’, or ‘we are on it’ sign is the most frequent thing here, ironic ‘we are on it’ as the members obviously aren’t as they can’t use it. Half the equipment is running machines of which half get turned off due to them trying to save money. Pool and steam room same applies as temperatures have been dropped. Lots of lights out, TV’s get removed and not replaced and mirrors broken. Changing rooms are simply unhygienic and the carpets I would dread a swab test. This gym needs a complete overhaul and money spent on new equipment and infrastructure (air-con being a prime example) rather than being run on a shoe string and into the ground. There has been zero investment since Bannatyne took over. Maybe Bannatyne should focus on selling ice cream again
Love this gym, I have been a member for a while and have tried many. I was very nervous when I first started, but the staff that work there are really friendly and always helpful. Very clean and warm environment with great facilities, and so many classes and training sessions for all different needs included. Wouldn't go anywhere else now.
Went for a spa day and was quite disappointed as it just felt like a gym and not the spa experience we were after. Swimming pool is small and cold and only a few beds in a corner squashed next to each other & only one private cubicle in the changing rooms. Spa itself is very small and the hot stone beds were the best thing about the day although one bed wasn't working. If you want a spa experience I suggest you go somewhere else.
Beware shady practices when trying to cancel in writing. If you do not give a full months notice (even 1 day less) they charge an extra month. If you do not pay they harass you nearly every day by text email and phone, then reject your cancellation and seek to keep charging you every month. Then when it gets above a threshold they pass it off to debt collectors for more harassment. Avoid at all cost especially as also the showers hardly work, half the cubicle doors dont shut, changing rooms smell and a quarter of the equipment is usually out of order so you have to queue to use what is working.
Bannatyne Health Club is located at Longwater Business Park, William Frost Way, Costessey, Norwich NR5 0JS, UK
You can contact Bannatyne Health Club at +44 1603 748500
You can find directions to Bannatyne Health Club by following this map link