Staff seemed to disappear when I went in but Phil helped me in the end. Large showroom, plenty to see and try out. A lack of labelling means you have to ask questions, but I suppose that's the point. No pressure to buy, delivery 12 weeks unless you buy display furniture. Saw the perfect chair and nearly bought it but delivery delay put me off.
Very poor service on Saturday. Both myself and my wife went to DFS in Norwich on Saturday with the intention of buying a sofa bed. As the store was pretty busy and all staff were already serving customers we had a wonder round the store looking at a few different options once a male member of staff became available, I approached him and asked him for help. I explained what we were looking for and he proceeded to take us to an option that we hadn’t as yet seen, I proceeded to ask a few questions only to be met with a very short sharp response and it felt like I was a inconvenience to his day! After a couple more questions and again very short responses from your staff member, he then proceeded to say I’ll leave you to it and walked off. We then decided to walk two minutes down the road to SCS and spent just under £2500. I’m amazed you are able to stay in business when staff members treat customers this way.
Dear Sir/Madam, I am writing to raise a serious complaint regarding a sofa we purchased from DFS. On [insert date of incident], while my 19-month-old baby was playing, she crawled under the sofa and suddenly screamed and cried. At first, we could not understand what had happened, but then we discovered that there was a piece of iron with a sharp, open end under the sofa. This dangerous defect caused a severe injury to my daughter’s arm. As a parent, I find this completely unacceptable. A piece of furniture that should be safe in our home has instead caused harm to my child. My daughter required medical attention, and the trauma and distress this has caused are immeasurable. I hold DFS fully responsible for this incident and demand a proper investigation, a written explanation, and appropriate compensation for the injury and suffering caused. I will pursue my rights to the very end, as no parent should ever have to experience something like this. Please treat this matter with urgency and provide me with a full response within 14 days. If I do not receive a satisfactory reply, I will have no choice but to escalate this issue to Trading Standards, Citizens Advice, and my solicitor to pursue legal action. I look forward to your prompt response.
I found everyone in there very helpful and professional. I specifically dealt with Megan and Katie. Very good customer service. I needed to discuss something with them and they called me quickly after I contacted the main DFS number and requested them to. I would return when I need furniture in the future.
David was very helpful and knowledgeable without being intrusive. We were guided through all options with full, clear information to enable us to make an informed decision without feeling pressurised
Nice, spacious showroom with just the right amount of attentive staff to be sure that you can find a member of staff to speak to without feeling too pushy. Plenty of parking outside, plenty of credit on offer (where available) and hot drinks to seal the deal. Ever so slightly ambiguous pricing, but pleased with the product and the purchase.
We went to Norwich to look for a sofa we went to one which the quality was dodgy at best then I Google mapped sofa shops and three came up within 3 miles of me so we went to dfs to start and met Simon after a good chat and alot of sitting we left to do some more shopping having a look at the three other shops on the retail park all of which matched price but lacked the quality by a long way, so back to dfs and back to Simon as we said we would and we settled on a french connection style sofa and cozy chair both with recliners as it worked out cheaper than two footstool s and even though they had odd colour and fabrics in-store we were able to get the velvet ocean colour that is in the first picture which is alot greener than the picture shows. It's going to take ten weeks but to wait for quality like that compared to waiting for a sofa that's cheaper quality and the same price would be disappointing and they also do 4years 0% finance which will help of you want to pay monthly
After ordering our electric recliners sofa in the shop and 17 weeks waiting time, sofa arrived without the split cable, so we cannot use recliner. We have been told that someone will pop in and deliver the cable in the next few days. Unfortunately no one didn't come, after a few phone calls two weeks later we have been told that cable will be ordered and we will get it in 10weeks. That's a joke. 29 weeks in total wait to get fully functional sofa.
I don't write reviews often but feel inclined to do so based on the absolutely terrible level of service we have been receiving from DFS. We purchased a top of the range custom corner sofa and armchair and its delivery was delayed by nearly 4 months, we accepted this delayed delivery due to Covid but then the sofa developed faults: The leather begun to flake in multiple places on the sofa armchair and foot stool. A repair was logged and DFS who sent out a third party who wanted to colour in (paint) the flaky parts of the leather. We refused the repair as it was a brand-new sofa, since then replacement parts have apparently been ordered but this is now nearly a year later! Be warned, it is impossible to speak to anyone direct at the store you purchased your sofa from, and you will just get directed to their support number who are absolutely useless and appear to be able to do nothing to help resolve the problem other than repeat the same update, which makes me question what is point of their 15-year warranty. We purchased the sofa out right so I can't even withhold payment as it has already been paid for in full. If this review allowed zero stars that would be my rating.
DFS Norwich is located at 5, Sprowston retail park, Salhouse Rd, Norwich NR7 9AZ, UK
You can contact DFS Norwich at +44 333 999 9777
You can find directions to DFS Norwich by following this map link