Shopping at Bensons for Beds was a great experience. Judy was of good assistance and listened to our needs and enabled us to try out several beds before we made our choice.
The Norwich store was very helpful, we were served by a woman called Sinead she asked what we were looking for without hesitation she walked us to a bed that ticked every single box and we both feel I love, we then said we wanted a mattress but was sure what we wanted she explained pros and cons of certain mattresses and took us round letting us try different ones, she then proceeded to ask about pillows and asked us questions and got us pillows to suit, also while discussing with Sinead we also agreed on purchasing a wardrobe that we had no intention of buying but Sinead explained payment options that made up our mind to buy so after a hour or so in the store we walked away with a bed, mattress, 6 pillows and a wardrobe all organised with delivery dates and assembly. Couldn't recommend this store or colleague enough!
Went into the store having a rough idea of what I was looking for. We were greeted by Lora with a friendly smile and asking if she could help. She listened carefully to me regarding my concerns about the reviews of previous customers for the bed I was thinking of. She answered my queries thoroughly and fairly, so that I was able to evolve my bedding needs as we went on. Lora was extremely personable, good humoured and highly knowledgeable about each of the beds I tried. I never felt pressured to buy just anything, as I had in previous stores. With all of the information I gained from Lora, I feel that I was able to make a much better decision about which make of bed, in King and single size that I wanted and needed. The paperwork was not a chore and each part was well explained. All my questions were answered fully and further offers were related in a non hard sell fashion. I look forward to receiving my new beds and having the old ones taken away for recycling. Many thanks to Lora!
Apart from the really long delivery time, took about 6 weeks to arrive. everything else has been brilliant. The whole order process communication has been flawless. The team were really helpful and help me choose a perfect bed and mattress.
From purchase to assembly, a very positive experience. Everyone we dealt with was friendly and polite. We will definitely use again and whole heartedly recommend. We used the Norwich branch.
We ordered a bedroom wardrobe from the Norwich branch could not ha e been more helpful.we paid extra to have it built for us too. Then came the day of delivery and installation. The two men arrived and rushed in to get the work carried out. And slight issue of not enough carpet cut up became a huge issue to the installer, he became bolshy and aggressive and said he would leave the side panels for us to fix as he didn't have time to cut the carpet, he was so rude that after he left I was left tearful and shaken. I ha e rung Benson and got through to the complaints department at which I was told I would hear something in 3 to 5 working days. Nothing so I ring today to be told there was nothing they could do for me altho apparently they were going to take the issue up with their INSTALLERS.. PRO FLAT PACK FROM MILTON KEYNES. you are a discrace, your man should be ashamed of himself. I just hope an elderly person doesn't come across these two a holes who call themselves Bob and Harry. And my name is Thelma Louise. Not an apology nothing..
Extremely disappointed in the 46 day exchange policy, we feel dooped. We ordered a top of the range mattress and feel that we did not receive what we purchased in store. Even the sales team felt the mattress was faulty when we described theiissue we were having. They sent out someone to evaluate the faults, but he was not equipped to do so, but still managed to say that there was nothing wrong with the mattress. We have never had such a bad nights sleep, with aches and pains, and the cooling gel, i have never felt hotter rather than their promise of it keeping you cool. Our 46 days are now up and they have basically said we have to lump it or pay someone at our own cost to evaluate it. After spending £1500 on a mattress. They do not keep their promises and after sales/customer service is rubbish!!!!
Bought bed online, we were given 3 weeks for delivery, then got contacted that there were delays so another 3 weeks wait, got confirmation email two days before saying that the order would be delivered in two days. The bed didn't arrive, called them and they said to wait another 3 and a half months!! I have obviously requested a full refund and I will write them a formal complain, not only for the delay but also for the lack of communication.
I was given an afternoon delivery slot so arranged afternoon off work. On the day the delivery driver called and said delivery would be around 10am. I explained my confirmation text and he said it was never going to be that late and he couldn’t change the time.
What a pleasure to deal with Bensons for Beds Norwich. It is so rare nowadays to find a company that is helpful and professional. I recently ordered a mattress, the sales person (Debbie) was super friendly and helpful, she was not in the slightest bit pushy and allowed me plenty of time to try as many mattresses as I wanted, for as long as I wanted. I placed the order and a delivery date was set. I was moving to a new house and delivery was set to coincide with my move in date. My house purchase fell through and I contacted the Norwich store again to put the delivery on hold. The phone was answered within a few rings. I was not on hold listening to awful music for ages, I was not in a queue! I was dealt with in a very helpful and professional way (By Tina). My delivery has been put on hold until I instruct them of a new address and date. Honestly what a pleasure, I will certainly be recommending Bensons for Beds Norwich, to anyone who needs a new mattress.
Bensons for Beds Norwich is located at Unit 6, Sprowston retail park, Salhouse Rd, Norwich NR7 9AZ, UK
You can contact Bensons for Beds Norwich at +44 1603 419702
You can find directions to Bensons for Beds Norwich by following this map link