Werrens Bedford Car Repair Garage in Bedford

Reviews

1. James Waddon ★☆☆☆☆

   From start to finish the process has been a joke. I would avoid if possible. Miss managed , disorganised, poor standards and poor customer service. - car repairs where “finished” arranged for me to collect , I arrive for it not to be ready, to be asked if I want to leave without the last peace of trim , for another hour I had to wait. - collection an hour later , car finally arrive. - missing antenna , door not aligned. - again I have to travel another 30mins to get it sorted once again at a later date - again told to arrive at a set time and was told everyone was on lunch, I come back they start the works which take a further 2 hours in total. - missing antenna still , tried to place one which does not belong to my car. Advised one would be sent out, again does not fit my car. Complaint lodged , not taking seriously at all , has been going on for months now the car originally went in for repairs in September and this is still ongoing.

   almost 7 months ago
2. Mark Robey ★★★★★

   Fantastic service for the repair work undertaken on my daughter’s car. It was a mess when it went in and is now looking brand new again. They dealt with everything from start to finish with the insurance company and kept me updated on progress all the way through. Couldn’t recommend highly enough.

   almost 9 months ago
3. Stuart White ★★★★★

   Really happy with the repair to my wife's Picanto. Professional service and really friendly! Thank you very much!

   almost 11 months ago

1. john gregory ★★★★★

   After a small collision, warrens took on the repair to our Jaguar xfs. Unbelievable, professional, service. Not only did the repair quickly. But so well it's impossible to see. And I picked it up. All clean and valeted. I had no option but to drop off some chocolates. Well done, and thank you. John and Traci. St neots. X

   1 year ago
2. Brenden Abbott ★☆☆☆☆

   I Wish I could give 0 stars. I took my Golf R here to be repaired with a small scuff on the front bumper. They had my car for over 3 weeks with no communication at all to then get a call that it was ready. When I went to collect the car the parking sensors were not aligned and vents behind the bumper were not pushed in correctly. So I was told they would sort this and come back later that day. When I returned there was a crack in the bumper on the side that didn't have the the original damage it looked like they had prised the bumper off. I phoned my insurance and although I lost complete trust in this garage already i was advised they would sort this so i had to leave the with them again! When I got another call to say there car is ready I went to collect and it has just has filler pilled on and sprayed the paint looked so thick and like it wanted to just fall off! I wanted my car back as the people dealing with me there are not nice people at all tried to put the blame on be and 1 guy in particular quite aggressive. When I took the car away I then also found out that my washer jets had been unplugged and were squirting fluid all in my engine bay! and the washer jet covers had been broken and just cable tied back on ?! I contacted my insurance again to get this looked at and corrected. They arranged an accessor to come to me and see the work that had been done and what needed sorting. The Accessor also invited someone to come from Werrens to come (which they did not want to attend) wonder why. They found more issues along with overspray all over my car wings has been sprayed over with no prep. So my car went to another garage to be sorted which took 3 days only! with all new genuine parts and to a standard that it should have been from the start ! I hate to leave a bad review but this is just a honest experience that I unfortunately had and doesn't seem like I was the only one from speaking to other customers of there's!

   almost 2 years ago
3. Chris Petch ★★★★★

   Had the joy of being hit by a lorry on a roundabout in December and my car found its way into Werrens Bedford's care. Great customer service both over the phone and the collection / delivery of my vehicle - you couldn't ask for better interactions from a company in their industry.

   almost 3 years ago

1. Owen Branigan ★★★★★

   Simon came this morning and picked up my car he was very professional and helpful, He reassured my partner and took a lot of attention to all the details which made us feel good shes very happy now, and can’t wait to get her car back. thank you for all your help

   almost 3 years ago
2. Lisa Bennett ★★★★★

   My car had to go in just before Christmas to be repaired and Werrens was really helpful and when I collected my car they was happy to wait whilst I checked it all over.

   almost 3 years ago
3. Scott Marsh ★★★★★

   This is my second time working with Werrens Bedford and much like the first time it has been an absolutely incredible service. I was reversed into by another vehicle in a car park and had significant scratching to my front bumper. They fully assessed the damage and quoted me very reasonably compared to others. As for the service itself, they couldn't do enough to help me and make sure I was fully satisfied with the work. They provided an excellent courtesy car and due to my very busy schedule even helped to arrange the car to be picked up and dropped off. Highly recommend! Wouldn't use anyone else.

   almost 4 years ago

1. Ali Khan ★★★★★

   I have had my Tesla repaired through Warrens this month and I can honestly say that since the new manager and staff took over their customer services and response time has improved tremendously. Given the delays in parts all over the UK the small group of staff have worked tirelessly to get me back on the road. I am ever great full to Marcin and his team and would highly recommend Warrens to anyone.

   almost 4 years ago

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