Took my daughters kia sportage there with an engine light and oil light after taking it to a kia in stevenage and after them not being able to fix it and saying that they thought it might be the ecu and £1600 for a new one, they had it fixed in a couple of hours and it wasn't the ecu, good old school fault finding, highly recommended
I took my Honda Accourd to Fenlake Auto. the tail gate had stopped function and a possible battery drain. we booked the car in 18 August 2025 for an appointment for 3 September when boking i noticed there were two appointments already in the book. On Arrival on 3 September my wife was told that they (Fenlake Auto) have a lot of cars booked in and might get to look at it. By 2 pm on the 3 September I received call from Fenlake Auto telling me that the car was ready for collection. I was informed that there was no drain on the battery but the battery was faulty and that the tail gate had a broken wire which was fixed but that because the wire had broken it had shorted out the body control module had been damaged and need a replacement. When i arrived at Fenlake road i saw our car parked on the road with half front and rear Tyres on the curb edge (not good for Tyres or suspension). When I entered the premises the person behind the front confirmed that the body control module need a replacement and he would source a second hand unit. I could see the module on the floor behind him i requested to to have it returned i could tell he was reluctant to return it to me. This weekend i reinstalled the module in the car and it has worked perfectly. Please use due diligence if booking a car in with Fenlake Auto in bedford. They tried to get me to buy a new battery and body control module which neither of these items were required
Brilliant place, classic MK2 Golf GTi 8v would not start. AA guy was convinced it was the starter, Fenlake ordered starter in ahead of me dropping the car off! And then it wasn't the starter but some failing alarm system. This makes Fenlake amazing as they could have just fitted the pre-ordered starter anyway and charged me more, but they didn't, just bypassed the ancient alarm. This honesty makes Fenlake a 10/10 place.
Unprofessional, Disrespectful, and Poor Service I had an awful experience with them. I took my car in for a specific electrical issue with the car boot , and not only did they fail to fix the problem, they still tried to charge me for the work they didn’t do. When I questioned them, the elderly man who runs the shop was incredibly rude and dismissive, seemingly because I’m a woman. He argued with me, talked down to me, and treated me as if I didn’t know what I was talking about, clearly trying to take advantage of the situation. This kind of disrespectful, argumentative, and unprofessional behavior is unacceptable. I would never recommend this place to anyone, especially women. If you’re looking for honest and reliable service, I suggest you look elsewhere.
I booked in to get my dashcam for my car fitted, and when I arrived on the day of my appointment they said they had no record of my booking! I had booked a month in advance, as it was the earliest that they could do it - so it was very annoying on the day of my booking being told they never had me booked in! The guy I spoke to on the desk made it out like it was my fault, and never took accountability for their mistake or even apologised - and kept telling me how busy they were for the next few weeks. That was why I'd booked in a month prior! He managed to fit me in, and he made it out like he was doing me a big favour. His whole attitude was awful. When the work was done and I went to collect my car, he tried charging me 3 times the cost of what I was originally quoted on the phone!!! The customer service here is dreadful, they have a bad attitude, and clearly the receptionist is incompetent.
I'm so grateful for all you did for me and my car and I know you could've charged me a lot more! You went above and beyond. Just fabulous. Thank you so much :)
Always so helpful and provides good quality car and customer care
Great service and nice people. Had an electrical problem with the A/C on a Fiat 500. Which was diagnosed and rectified all at a reasonable price. Would highly recommend.
Car went in with Battery issues. They changed the Battery and Alternator battery. But now have no remote central locking and electric folding mirrors. When I rang in I advised about the issue was told the doort still be open ?? Yet the lights come on and a alarm beeps if the door is open.. why they didn't check this before I collected the Car is beyond me !!
If I could give this place a 0* review I would… Used fenlake autos once for a head unit diagnostic as it was popping, they said they’ll send it to Ford for them to look at, when got back fenlake said they “sorted” it and charged me £200 it probably lasted about 9 hours then started again so I went back and asked them to sort the problem. The lady at fenlake is nice and try’s to help but she always gives the phone to the technician who is absolutely useless help. Also refused to give me my £200 refund back and said I need new head unit and said I’ll have to pay they won’t even take £200 off it. This place is a scam and I WILL not be back to this terrible place. I’ve found 10x better places who are cheaper and actually do the work CORRECTLY. I’d advice to never use fenlake autos there terrible especially one of the guys he’s useless and unprofessional just says stuff to take money off you.
Fenlake Auto Electrical Services is located at 106 Fenlake Rd, Bedford MK42 0EU, UK
You can contact Fenlake Auto Electrical Services at +44 1234 346993
You can find directions to Fenlake Auto Electrical Services by following this map link