First Travel Centre Travel Agency in Norwich

Reviews

1. Ameena Yahaya ★☆☆☆☆

   My phone stopped working on Friday morning and I had my bus pass on it. I went to the First bus office on Castle Meadow to ask if there was a way I could be provided with a physical ticket before I sorted my phone out and before I could get the words out, the terrible receptionist, who wasn't even the one I walked up to initially said they couldn't do anything, at the office, i'd have to call a number and gave me a card. I was going to ask what phone I should use to do that but decided not to so as not to be rude. Only to call the number today when one of my housemates came home and got access to a phone. I called the number she'd told me to call and found out you don't actually talk to a person, it just sends a text message containing a link to their website. I am very upset and appaled by such terrible customer service. She didn't try in any way to help, maybe it's her being a terrible person or maybe she's following equally terrible company advice, whatever it is, thank you first bus for destroying my weekend and taking my money.

   1 year ago
2. Will B ★☆☆☆☆

   Terrible service. Often have busses late or just never turning up. The bus I get is frequently used by the elderly to get to appointments at the N&N and by people commuting to college or work. Often there are no alerts put up on the website or X (twitter) page to make people aware. Hope it gets nationalised in the future because at least then you can vote for someone to make it better. Currently you make a complaint and get given a nonsense reason. If you can get a train or another companies service I definitly would.

   almost 2 years ago
3. EAC 39 ★☆☆☆☆

   As a student I have to use the bus to get to and from school everyday on this bus service. My bus only runs 1x per hour, however somehow it is always a 50/50 chance as to whether it will actually show up and be less than 10 minutes late. Luckily I have some leniency as there is a 50 minute gap between bus due and Class staring, however somehow, within the space of one week (the week of mocks might i just add) every single morning it missed the stop completely, didn't show up, was 25 minutes late or went on a completely different route. For how expensive even the student tickets are you would've thought it would be a bit more reliable but no. I don't think that you should have to sacrifice your grades or academics just because you are unable to get in on a service that should get you in easily

   almost 3 years ago

1. Gilbert Mercado ★★★★★

   I would like to thank the driver of Bus 10 route from castle meadow going to knowsley road, my deep appreciation for keeping my bag safe. I was able to collect it today monday (18-07-2022). I left my bag in the bus it was 2 days ago that was saturday afternoon around 1600H. There are lots of important things inside my bag. You are heaven sent. Thank you again. God bless your heart. I know God will reward you for your honesty.

   almost 4 years ago
2. Abu Mohammed ★☆☆☆☆

   Yeaterday, I was waiting on Asda Point for about 2 hours to catch other bus not even the bus I wanted. The walking time to my home was 50 min but could not go because I had some groceries and my baby was with me. It was a really bad experience.

   almost 4 years ago
3. Maria Pryzyhlei ★★★★★

   Yesterday (13/06/2022) we visited First Bus office in Norwich and talked to Kim. She appeared to be very qualified and helpful. Kim solved our problem with tickets very quickly! It was very pleasant to visit the First Bus Office!

   almost 4 years ago

1. Adam W ★☆☆☆☆

   Third time that the 26 bus on Colney Lane Norwich has drove past us even though we put our hand out.... please investigate this, as is now a joke.... drove straight past us and was 5 minutes early. Looked at us all and shook his head! 26 bus, 16:14 Colney Lane The worst bus service that I have ever used in the UK. Lived in Preston, Manchester, Huddersfield and Sheffield and this is the worst service. Bus drivers will drive past you, and making a complaint doesn't mean anything at all. No outcome just a hollow apology, Norwich & Norfolk Council meed to give the bus contact to another more reliable customer friendly company

   almost 4 years ago
2. Alfie Shuttleworth-Hobbs ★☆☆☆☆

   Worst bus service I've ever had the misfortune of using. The buses NEVER turn up on time, if at all, the ride is terrible and the spacing of bus times is awful. There have been multiple occasions when the bus drivers have seen me and a group of others waiting at a bus stop on their route and drove straight past us. Almost all the times I have managed to get on one of the buses, the drivers have been extremely rude to me and other passengers. A generally uncomfortable ride, poor driving, and an unpleasant atmosphere; I honestly wouldn't use this service at all unless I absolutely had to and would never recommend to anyone.

   more 10 years ago

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