Lovely staff! I believe it was pippa who served us? Overall great experience, good quality toys for the cats, and mums dogs loved the chews . Also the shop aesthetic is great!
We use Browns a lot and always a lovely experience but this visit we went to find out more information about Flee & worming options for our puppy, the staff were so helpful and so knowledgeable, Always amazing service, the best place to go to get the best natural products for our puppy.
Dear Browns, I just wanted to drop you a quick review to express my Gratitude and thanks to your amazing Staff ! I have been a Customer to the (Primarily) Browns in Goring for almost 4 years now, and the amazing customer service and friendliness of allll the staff has never gone unnoticed. I have (due to work) unfortunately got myself a bit of a reputation for running in at 1720 to ruin the freshly prepped display of Natural Instinct Dog food. Last week (Wednesday 8th January 2025) was no exception, and I ended up staying even later then, as I noticed you had some water proof coats in stock that were exactly what I had been trying to find for a while. Your staff were so unbelievably helpful and friendly allowing me to bring Maksim in to try it on and make sure we had the right size for him to go galloping across the downs in the snow we had that evening. So I just wanted to say thank you, and keep up the great work you’re doing as it never gets missed and makes all the difference ! Kind Regards, William. Kind Regards, William.
Love this store. So much choice. Very helpful and knowledgeable staff. Have changed my dogs to their own brand kibble and have been very impressed. Tried their natural treats too and have helped the training massively.
Fabulous pet store selling high quality and ethical products at very reasonable prices. Now we have a puppy we will definitely be regular customers. They were also very understanding when our puppy had an excited tinkle in the store (sorry again!).
Fabulous shop and company very highly recommended
Always a great service from Browns, we get a delivery of Natural Instincts complete raw food from them for our dog & even though the main road was closed they managed to get our delivery to us. The shops have an amazing range of products & the staff are super knowledgeable.
Visited recently after previously only visiting the Ferring store, which I've rated very highly. However, I did not find the staff here at all welcoming or friendly, not in comparison to the Ferring staff, who have always been so nice on every visit. I'd heard them ask the man in front of me if he was part of their loyalty scheme but they failed to ask me, I had to prompt them - I wasn't buying much but still. I think I'll just stick to the Ferring store in future.
We sceptically visited the goring store after a decision to move our dog onto raw food. We have researched everything but still were uncertain on how or what we needed to do! As soon as we walked in we were put at ease with friendly staff and a calm atmosphere. Josh helped us and gave us all of the information we needed to make the best decision for our French Bulldog. We left the goring store feeling reassured and had all the tips we needed to give our dog the best diet. We are so excited to start the raw feeding journey and would like to say a special thank you to Josh for his help today! 5* service!!!
Visited today after hearing about the extensive renovation and wow the new shop is brilliant! Great increase in ranges of both treats and toys (Our dogs loved the treats from the Bakery section) We even managed to find some toys on sale so there's definitely great value to be had. Staff are friendly polite and knowledgeable and the Store manager Evie was brilliant, helping us as necessary! Definitely worth a visit.
Browns Natural Pet Store is located at 278 Goring Rd, Goring-by-Sea, Worthing BN12 4PE, UK
You can contact Browns Natural Pet Store at +44 1903 243100
You can find directions to Browns Natural Pet Store by following this map link