Fantastic experience with Louis today. What a lovely man. I wanted a piercing. He took his time explaining everything to me, so friendly. What an excellent employee you have.
I made a purchase totally almost £80. I was served by current new manager who is deceitful, incompetent and lacks basic consumer/ retail knowledge. Confused as to how he got the job. Firstly he wraps all items in one tissue and stuffs into tiny bag. He then claims no paper receipts available only email. I explained I didn't want to provide email address and he assured me it was not for marketing. Legally you are entitled to a paper receipt at point of purchase. No email was received to I returned to shop in 10 minutes. He then prints one out..... claimed till beside can print. Outraged by this I requested a full refund, stating I wanted nothing to do with store. He then claims no refunds on earrings. I had to explain to this manager that's for hygiene reasons and clearly nothing has been used. I asked him to call anyone senior to educate him. Permission was granted. He then takes 20 minutes to process refund. .... lost the will to live with the INCOMPETENCE and malicious behaviour.
Worst service ever . Got my ear pierced from them 6 months ago ( helix ) my ears have not healed at all. I knew something was wrong when they punctured my ear cartilage as i fainted there with pain and couldn’t see for good 15-20 minutes and they told me ‘ohh its just pain for 3 days ‘ now it has been 6-7 months and i am in the same pain , went there yesterday to check whats wrong and none of the staff wants to take responsibility. When they had a look at first , they said yeah whoever has done this they did it in wrong direction. And suggested to get that fully blocked first and then get re pierced as they can’t trace back who did this and they can’t do anything about it as they don’t know what to do. And the excuse they were giving at all times was ‘ oh we all three are new staff and we are new , we were not here 6 months ago ‘. The worst part is the staff is not trained for piercings . They are just part timers who doesn’t give a shit about other people’s health or safety . Now my ears have big scarring , pain all the time . The staff was horrible , was chatting just standing at the till , nobody even came to help when i was bleeding with my ear . The worst staff i have ever seen in my life . Wasted my £55 pound on this piercing. Will never go to lovisa any day and will never recommend anyone about them .
Purchased my pre loved bag. It’s stunning. The staff are helpful and informative. Will definitely purchase again. Highly recommend Luxos
I Purchased jewelery from Lovisa at Churchill Square, Brighton, and didn’t receive a receipt at the till. I’ve spent weeks emailing customer service—providing store location, date, , even a photo of the item—but they still can’t locate the transaction without a bank statement or order number. It’s completely unreasonable that a basic in-store receipt can’t be reissued without exposing sensitive financial details. I feel ignored, frustrated, and will never shop here again. Don’t expect reliable customer service—you honestly can’t get what should be the simplest part of buying something.
Received ear rings as a present, box was never opened and I tried to return with the receipt but they said no exchanges or refunds. Terrible policy to try shift their terrible Jewellery more.
One of the most unkind and horrible experiences I have ever encountered. People working for Lovisa are generally horrible. I don’t know why, but it doesn’t hurt to look after your workers. However, this store specifically on Brighton has made me feel utterly rude for no apparent reason. Just for asking a basic customer question, I have been given attitude and unfriendliness from the staff for no reason. They have treated me like I’m an illiterate and treated me like I do not understand English just for my skin tone. Which is shocking because my experiences in Brighton are generally welcoming and lovely but this store specifically needs to sort them selves out if not be shut down, since usually the business is running low anyways. I wonder why that is the case. I will not recommend going, if you are looking for jewellery consider going to the lanes or the open market, that’s my piece of advice.
Had my ears pierced about 6 months ago. Didn’t get infected or anything but they pierced my ears way too low so now the house has ripped all the way through. i didn’t catch it on anything at all it just ripped due to the hole being too low so i wouldn’t recommend
I got my second ear piercing here not long ago. The staff were so nice and made me feel very comfortable. I cleaned it 2-3 times a day but unfortunately about two weeks after i got it done my ear swelled up in my sleep got infected and the piercing went inside my ear and I had to take it out! So I did feel like I wasted my money as I only had my piercing for two weeks but both my sisters are perfect so I guess it depends on how your ear reacts. But overall the piercings are lovely and so are the staff!
Its 2.30. Tuesday. Pre Christmas time. Churchill Square closes at 6pm. I'm waiting outside Lovisa Churchill Square for the last half an hour or more & they are closed. Its mentioned nowhere that the shop gets closed during lunch hour. I'm coming from office to purchase something urgent for tonight. If I would have known that they are closed at this busy hour, I wouldn't have come in the first place. That's a kind of harassment for customer. A staff opp Lovisa laughs saying - its sometimes closed for an hours & half even in the busiest day. How pathetic customer service. Many customers like me are waiting & then heading for another shop. You MUST mention here, on the shutter & on the net that 'we take break for unlimited hours for lunch & nap'.
Lovisa is located at Churchill Square, Brighton and Hove, Brighton BN1 2RG, UK
You can contact Lovisa at +44 1273 087514
You can find directions to Lovisa by following this map link