Holland & Barrett Brighton, Brighton and Hove

Reviews

1. Ieda Garekyaragh ★☆☆☆☆

   This shop is great — the shelves are always fully stocked and most of the staff are genuinely friendly. There is a tall guy who works there and he is always extremely helpful and polite. However, I was very disappointed with the behaviour of a staff member named Natalie, who I was told is a supervisor. She was incredibly rude. We visited on Sunday, and she rushed us while we were trying to choose items. When we attempted to use our discount/voucher code — which clearly showed as valid on the app — she insisted we couldn’t use it, without giving any proper explanation. I honestly don’t understand how someone with that attitude is in a supervisory role.

   almost 8 months ago
2. Madigan Lewis Rodriguez ★★★★★

   Nahit was great help with my purchase today! He helped me get the best prices and I will be back next time!

   almost 9 months ago
3. Simo Moon ★★★★★

   I love our new H&B near Churchill Square, so spacious and full of products. I want to acknowledge particularly Bay, a caring knowledgeable staff: every time I had a condition to solve, she always had plenty of information about it and could address me to the right product, explaining me how that specifically could help. H&B is lucky to have you Bay!

   almost 9 months ago

1. jovit Aglugub ★☆☆☆☆

   Lost my parcel upon checking after a week of waiting, delivery tracking unreliable as it says the parcel is being prepared and will let u know when it is available. Tracking system needs to be precise not only says that it is being prepared the whole time. Wasted time as product needs to be on time and due course for treatment plan.

   1 year ago
2. Lauren Belle ★★★★★

   Was helped at the new store by the manager who was very well informed and helpful. Discount code didn't want to scan but she made sure it worked. On a side note, why have H&B stopped doing the Thai crackers? They were my guilty pleasure!

   1 year ago
3. Debra Goring (debrapples) ★★☆☆☆

   Went at 9.50-ish and it wasn't open. Meant to open at 9am. Nothing on the door to explain why. MInd you, very windy weather, maybe staff couldn't get in?

   almost 3 years ago

1. L S ★☆☆☆☆

   I went into this store on North Street to return an item for £5 today and left feeling uncomfortable. I was served by a very rude member of staff who confronted me when I had mentioned I was returning the item for a triple strength product. The member of staff advised that no vitamin is stronger than the other and that they all have different purposes and suggested that the one I was interested in was not good for heart and brain. I had already clarified that my Mother had purchased the same item I was returning and was advised in the same shop to purchase the 'triple strength' as it was better and stronger. The staff member disregarded what I had said and I felt uncomfortable with the tone they were using as they were advising me that the vitamins with the red label are only good for joints, not heart and brain. After I left I researched both products and I found no red labelled vitamin that suggests that it is only good for joints however it suggests on the label that it is great for heart health. I then called H&B customer service for their advice on the vitamins and they confirmed that the red triple strength on the packaging means that the vitamin will be stronger and are not just for joints but for heart and brain too. So in fact after all of that confrontational advice I was given whilst being refunded £5, the advice was incorrect and in a nut shell, unnecessary and a waste of time. I will not be going back to this shop again.

   almost 3 years ago
2. Vikki Haley ★☆☆☆☆

   Unhelpful, rude staff who don’t know what they’re doing. Put an online order in on a Friday night for delivery on Saturday, Deliberately made sure it would arrive on Saturday because I needed it urgently. Popped into the shop to ask if they knew roughly what time it’d arrive, to be told we don’t have deliveries on Saturday it will be on Monday. Reiterated that it said it was going to arrive on the Saturday, only to be patronisingly told that I must’ve made a mistake. Ended up buying the products in store which cost me more money. 15 minutes later text message saying my delivery had arrived in store. 10 days later, first time I could collect it only to find out has been returned. No warning. When I explained this to the staff in the shop they were really unhelpful, & just stood gawping at me. No attempt at an apology whatsoever. If they’d been vaguely apologetic or helpful I wouldn’t have minded but they clearly couldn’t give a damn. Last time I’m shopping with H&B.

   almost 5 years ago
3. Beatriss Dimitriou ★☆☆☆☆

   Horrible service. I called them to ask where my online order was and they hung up the phone .

   almost 5 years ago

1. Kerry Fowler ★★★★☆

   Perfect place for essential oils, dr. Organic products are also great. Such a selection of teas, and eclectic mix of products. Will shop there always.

   more 7 years ago

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