Transauto Reading

Reviews

1. Beverley Shea ★★★★★

   From start to finish the salesmanship was stress free and hassle free. Ryan was laid back, professional and provided all the necessary information needed. The car was ready to drive away, with completed full service/MOT within days of purchase, despite the Bank Holiday. The vehicles sold on this site are very clean as is the environment. Oliver was helpful and cheerful when collection of the car, explaining all the paperwork handed over. It's a garage I had no idea existed in Reading and I am pleased I found it. I am happy with my purchase and feel confident to return for the MOT in a year. Thanks for this experience.

   almost 8 months ago
2. Hannah Slater ★★★★★

   Review of TransAuto I recently went to view a Ford Galaxy at TransAuto, and I have to say their customer service was excellent from the very beginning. My husband couldn’t come with me that day, and as this was our first automatic car, I was a little nervous. When I asked for a test drive, they kindly offered to drive first so I could get a feel for it before taking over myself. That small gesture made a big difference and really helped build my confidence. The car itself was almost immaculate, with only a couple of tiny details that needed attention, which they immediately agreed to sort. After going home and speaking with my husband, we also learned that the wet belt would soon be due for replacement. Although Ford originally recommended a 10-year interval, this was later changed to 6 years, and this particular car was right at that point. When I mentioned this to TransAuto, they agreed without hesitation to have it replaced before purchase. I know this is neither a quick nor simple job, and parts had to be ordered from Europe, so it took around two weeks but we were away on holiday, so the timing worked out fine. When the car was ready, we drove 40 minutes after work (through awful traffic!) to collect it just before closing, excited to finally bring it home. Unfortunately, only about three miles from home, the car went into limp mode and then lost all power, lighting up the dashboard with fault warnings. As TransAuto had closed for the evening, we called the AA, were recovered home, and contacted the dealership first thing the next morning. To their credit, they arranged to collect the car straight away. Although the fault codes had cleared by the time they arrived, they still took it back for a full inspection. They even brought in a specialist to diagnose the issue. After about two weeks, the problem was found and repaired or so it seemed. When they received the car back, it became clear something still wasn’t right. They were honest with me, kept communication open, and reassured me they wouldn’t return the car until they were 100% confident it was fixed. I bought the car in mid-August, collected it on the 4th of September, returned it on the 5th, and finally had it back on the 20th of November. While this was a much longer process than expected, I genuinely cannot fault their customer service. Sometimes it really is just bad luck cars can be unpredictable no matter how careful you are. What matters most is how a dealership responds when things go wrong, and TransAuto handled everything professionally, promptly, and with complete transparency. They always kept me updated, answered every question, and treated the situation seriously from start to finish. I genuinely appreciate their commitment to getting everything right and wouldn’t hesitate to recommend their customer service.

   almost 9 months ago
3. Charleigh ★☆☆☆☆

   If I could give 0 stars I would. We had nothing but issues form the day we purchased the car and 6 months down the line still we still had issues and lost £2200 on the refund as they kept refusing to give full refund until they ‘looked’ at the car which suprise suprise had no issues when they looked at it. Having 1 2 year old and being 40 weeks pregnant at the time the car broke down we DO NOT recommend in any way! Ryan never contacted us back and was conveniently always on holiday when we needed help. Absolute scammers. DO NOT PURCHASE FROM THIS GARAGE.

   almost 11 months ago

1. Daisy Ashworth ★★★★★

   I have recently purchased a Vauxhall Adam from Trans Auto and I cannot be more delighted with my new car. After finding the vehicle to owning it within 5 days! I cannot express how amazing the communication was between myself and Ryan, he was extremely helpful and a very prompt responder and this made the whole process so much easier as I live over 4 hours from the organisation. The car came in perfect condition, freshly valeted and everything exactly as described. I am over the moon with my first car and would definitely recommend car purchases from this garage, also huge credits to Ryan, what a bloke!! :))

   almost 11 months ago
2. Kernal Pastal ★★★★★

   Bought a 2013 Kia Picanto from TransAuto for my mum and the whole process was excellent. Car was exactly as described, with full history, MOT advisories already fixed, and only minor cosmetic issues. Great communication, smooth purchase, and their drop-off service made it easy to get the car from Reading to Chichester. Three months on, it’s running perfectly — highly recommend!

   1 year ago
3. Scott White ★★★★★

   Transauto have looked after my mot and servicing for 2 years on the Astravan. An honest reliable service for a reasonable price. Engine always comes back purring...........Thank you !

   almost 3 years ago

1. Clarence Harry ★☆☆☆☆

   Took my car in for inspection to check rattling on exhaust, they didn’t repair,but told other things wrong with the car that was around £800 to fix, had to pay £80 for nothing just labour!! Wouldn’t give car or keys back or inspection sheet until I paid, would not recommend this garage

   almost 3 years ago
2. Robert Botting ★☆☆☆☆

   Absolutely rubbish. Had a MOT booked, I was late because of traffic and de-icing the car. Now I wouldn't expect to be seen then and there, or even potentially having to rebook to another day. But in any other garage I've ever been to there's been an element of customer services and they'll try to fit you in. In just the same way as if a garage overruns and returns the car late etc.... its one of those things. Not here. When I arrived the lad said I've missed my slot (fair). Somewhat taken aback by the blunt matter of fact statement, not followed up by anything. I asked if there's anything they could do later (needing in mind this is a simple MOT) he just repeated you've missed your slot. Again no customer services attempt or anything, just that statement. For context this was 15 minutes, of which a few of them were whilst the same lad was on the phone about something. As I say, I'm not unreasonable and if they're running to capacity such that being 10-15 minutes late means they can't fit you in and have to rebook another day (other garages would start other work and just do yours later in the day but what do I know) then so be it. My issue is the total lack of customer services, he didn't he even look at the diary or offer to book in another time.

   almost 3 years ago
3. Neo Neo ★★★★★

   G. RAY: Last week bought Audi A1, very low milage, and am totally satisfied with vehicle, personnel, and a fair price. Firstly, I could not get there in person. So, from Phil’s initial advisement through to Ryan's customer service and support and the delivery. Amazingly, the whole transaction was completed over phone, email, text, and obviously road, end-to-end to my front-door within days. Scores 10/10 from my experience, straight talking, diligent, and do what they say. I will definitely recommend them.

   almost 3 years ago

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