Halfords - Burton on Trent Burton-on-Trent, Burton upon Trent

Reviews

1. Edgar Enin ★☆☆☆☆

   Worst experience ever! Went Friday to check if I can fix my puncture on my e scooter. Was told they don't have any inner tubes in stock. I've asked about if they could change it to solid tyres, which they replied sure they can and bring it back when I've got them. Today gone in. Was greeted by Charlie, who refused point blank to help me. Kid doesn't know anything and tried first refusing service because scooter not brought at Halfords! Worst technician! Worst attitude! What a waste of my time! Never stepping back in Halfords!

   almost 10 months ago
2. cyril smith ★☆☆☆☆

   On Sunday 26th October I made the journey to the Burton on Trent store to collect my granddaughters bike after receiving an email that said my online order was ready to collect. I went to the collection area on the ground floor at about 2.45pm. I showed the person behind the click and collect desk the collection details I had been sent that said my order was ready for collection. He replied, upstairs. I explained I struggled with stairs. I am disabled. His response was, upstairs. I struggled up the stairs. I went to the counter only to be told the bike was there but there was no personalisation done, which I had paid for. I have been told that I have to return to the store later this week to collect the sticker. This appalling customer service. I carried the bike downstairs as no offer of help from the staff. Why say the bike is ready to collect when the order was not complete?  Surely I should not have been told the order was complete, when it wasn't and I now have to return to the store and probably struggle back upstairs once again. I got in touch, once again, with customer service, as advised by Toni on the reply to this review. They said that they would look into the matter. They came back saying that it has been left with the store manager to follow up. It is now 4 days after being told that and no communication from the store whatsoever. I cannot contact the store as Halfords do not divulge individual store phone numbers or email addresses. The order is still incomplete, 9 days after being told it was ready to collect.

   almost 10 months ago
3. Benjamin Williams ★★★★★

   Went in to get my daughter’s bike repaired. Expected to have to leave it and collect in a few days - but no! Kieran kindly took the bike upstairs for me and fixed it there and then! He was so knowledgable and skilled. He was great! De finitely recommend

   almost 11 months ago

1. Eugene Soch ★★★★★

   I’d like to say a huge thank you to the amazing team at Halfords Burton for their outstanding customer service over multiple visits. A few weeks ago, my little boy and I popped in just to look at bikes — we weren’t planning to buy, only to get some information. The store was fairly quiet, and Kieran was busy fixing a bike, but he still took the time to help us. He was friendly, knowledgeable, and patient, walking us through all the different options and making my six-year-old feel really involved. Even though we’d said from the start we weren’t buying that day, he still gave us his full attention and treated us like valued customers. He’s an absolute credit to the store. Then, on 19th October, I visited again and was once more blown away by the friendliness and professionalism of the team. This time I was served by Luke and Charlie, who were both fantastic. Luke looked after me and my two little ones with real care, and Charlie gave excellent advice on tyres. Their helpful attitude and product knowledge made the whole experience easy and enjoyable. A big thank you to Kieran, Luke, and Charlie for being so professional, kind, and customer-focused. You’ve all made our visits to Halfords Burton a real pleasure. Excellent service — five out of five!

   almost 11 months ago
2. Jody Bunting ★★★★★

   The staff at this halfords store are so helpful. Been in a few times to buy steroes and get car parts. They are more than happy to help with questions and dont mind popping out to the car to make sure your are buying the right thing. They are have a fitting service for lights etc which I find is so helpful. The prices are also good value for money as everything seems to be good quality.

   1 year ago
3. NFW and Dad Wolverson (Nathaniel and his Dad) ★★★★★

   Needed a brake light bulb for my Audi TT, went to Halfords and the chap on the help desk made sure I had the right one. He mentioned that they had a fitting service and for £9, I was happy to have it done there and then. The chap who fitted it was helpful and very quick, it was fitted and I was off and away in just over 10 minutes from entering the store. I would certainly recommend and will visit again.

   almost 3 years ago

1. Kate Marshall ★★★★★

   I ordered 2 bikes online to be built and collected at the Burton-On-Trent store and I’ve been really impressed with the service. The staff there are informative, polite and very helpful, even carrying the bikes to my car and getting them inside when I collected them. Plenty of advice given and bike documents were explained to me before leaving. Would recommend this branch of Halfords!

   almost 3 years ago
2. Trevor Withers ★☆☆☆☆

   I needed a brake bulb for my vehicle and was under the impression that there logo was "We fit for free" so I asked for a bulb and the cost for the 2 bulbs although I only needed 1 was £3.49. When I went to pay they charged me £9.00 to fit it It's a job I can easily do which I have in the past as it only takes a minute! Biggest rip off I have ever come across. How can they justify that!!!!!

   almost 3 years ago
3. Helen Woodhead ★★★★★

   Lovely store and very friendly but professional staff. I bought a radio here and had it fitted. I would recommend it. All done in the time frame and got a call to say it was ready. After having a very bad experience with a previous store my faith was restored! So well done team. Also a big thank you to Matthew in customer services who helped me with my complaints about the previous store. It’s nice to know customers are listened too and you can help get the job done!

   almost 3 years ago

1. Rachel Kaveney ★★★★★

   Absolutely amazing. Yesterday I rang to say my daughter’s car had brakes which are seizing. The RAC recommended it be taken to a garage. I spoke to a great man on the phone who booked it in for today. They have gone above and beyond with a full brake inspection, resulting in repairs being done to ensure it’s safe. Those repairs were done today and before 4.30 it was back on the road. When my daughter picked he car up they explained everything to her and showed her what had been removed and why. My daughter is 22 and I am the registered keeper of her car, hence why we were both involved. The level of service was above and beyond. A thorough health check was carried out too for reassurance and no other problems were found. I’d thoroughly recommend Halfords auto centre, Burton on Trent. Thank you so much to everyone there.

   almost 3 years ago

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