Costa Coffee

Reviews

1. Anne Simpson ★★★★★

   There's a good mix of staff genders, who are all friendly and efficient

   almost 7 months ago
2. Anna Alex ★★★★★

   Very nice place to come and grab breakfast or lunch. Special thank you to barista David, who never forgets if to ask cappuccino without chocolate. Very friendly and intelligent person! Appreciate him always being in a good mood!

   almost 2 years ago
3. Rona Robertson ★★★★★

   Lovely coffee & bacon roll. Staff very friendly and helpful

   almost 3 years ago

1. Russell Ritchie ★★★★★

   Great coffee and fantastic staff. Even if you forget what your usual is... they don't :)

   almost 3 years ago
2. Angela Taylor ★☆☆☆☆

   Missing part of my order and when I called to query it, the phone was answered by a rude woman who I had to repeat my story to twice before she said “yeah” called to her colleague “she says she didn’t get her latte” and colleague replies that I didn’t order one. Colleague then pics up the phone and three rounds of back and fore “hello” later I gave up on any hope of decent customer service, told the story again, only to be told I hadn’t ordered it - despite the evidence on the receipt. Then told if I wanted it I had to go and get it - having already paid a delivery fee - and basically it was nothing to do with them, and not their problem. Absolutely shocking phone manner from both staff, dreadful customer service, and not even an apology. Really disappointed

   almost 3 years ago
3. Christopher McCabe ★★★★☆

   Great place for a wee coffee if you are cycling/walking from the Deeside line, or in the area. Bike racks just opposite, and the staff are friendly. With Costa, you know what you are getting in terms of quality and consistency, and that's great.

   almost 5 years ago

1. Bryan Schooling ★☆☆☆☆

   I can only assume the good reviews are from people who don't talk to the staff. The female staff are so rude I cannot believe they're in a customer service industry!? The last two visits have left us lost for words. The last visit everybody was barked at and told to adhere to COVID rules even though nobody was breaching them. Then the servers friends came in and weren't wearing masks, sitting on the window sill where people enter. This visit, still no greetings or being asked what we wanted so waiting in limbo wandering if they're ready to take our order or just standing motionless behind the counter?? After server watched me complete the track and trace she then asked if I had done it.....I told her I was doing it when she was watching me. She needs to see it.....er, ok, here you are, again. Went back to get some cake and was greeted with a sigh and roll of the eyes. Asked for, and pointed at, the chocolate caramel brownie cake to be told they don't have chocolate cake. I was pointing at what I wanted for clarity..........so I asked for the cake I was pointing at. Response of, yes but we don't have chocolate cake.......I'm pointing at it! It says chocolate on it! For the third time I asked for the cake that I'm pointing at and by the way it says chocolate on the label. Another big sigh, roll of the eyes and a shake of the head. By the way, I'm smiling and being very polite and being responded to by a bulldog chewing a wasp. What the hell!? Everything is an effort and perish the thought of interrupting their seemingly miserable life at work to ask for anything. Never a smile, or thank you or anything resembling someone that wants your business.

   almost 5 years ago
2. Alan Chai ★★★★☆

   A neighborhood branch for quick caffeine fixes. Additional parking spaces at the back of the building come in very handy as North Deeside road can be really busy especially at the Cults high street section/traffic junction. Standard Costa setup and prices.

   more 8 years ago

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