Toolstation Camberley Camberley

Reviews

1. DaveB ★★★☆☆

   Stock is good but it takes an age to be served. Staff are busy stocking shelves rather than serving customers.

   almost 10 months ago
2. Tina Bonny ★★★★★

   Constantly popping in for small purchases to help with work round my daughter's house. Staff are always friendly and professional. Special mention to Charlie, who is really helpful and accommodating

   almost 10 months ago
3. Steve Smith ★☆☆☆☆

   Purchased an item online due to it saying I was able to collect next business day, I went ahead because I needed it first thing next morning. Order confirmation came through to say the item was now being shipped to the store from the warehouse and I would be informed when it arrived. No hint when it would be available the next day. I called their number to try cancel the order but was in a queue for 15 minutes. When phone was finally answered I was then told that the order had literally just gone through to the warehouse and nothing could be done (despite the delay in answering the phone was the cause of this). I now have to wait for it to be delivered and then sent back for me to get my refund in (maybe) a few days. Complete waste of my time. Flawed poor processes , misleading information and no flexibility. Very disappointing experience on several levels. EDIT: Contacted by Toolstation asking me to contact them directly to sort this out. I contacted them via email and 2 other social media platforms and still waiting for this to be sorted. During this period I’ve laughably been sent emails asking for my views on their service so I reviewed this on their website and this was rejected (probably because it was negative and they like to pick and choose what gets published). As I type (8 DAYS LATER) I’m none the wiser and still haven’t been given my refund for the items I’ve never had! Their internal communication and customer service is third rate. They respond to online reviews making meaningless promises but don’t actually do anything!

   almost 2 years ago

1. Jason Bartholomew ★★★★★

   This is by far my go to tooling/materials store. Forget Screwfix!!! I have been working on house projects for years. Living close to this store has been a godsend. The team here are fantastic;always willing to help and are on the ball. One that stands out is a guy called Dan. He consistently demonstrates excellent customer service. His positive attitude and willingness to help you goes hell of a long way. He knows what you need and where to find it. Other stores could learn from his great work ethic. Overall, well done to the whole team. This is a great place to shop, always open when I need it, always holds the parts I need and a great price. Awesome staff. Well maintained store. What more could you want!!!

   almost 2 years ago
2. mark marinaro ★☆☆☆☆

   Rude unhelpful staff, went to tool station this morning in Camberley and I was treated really badly, so ended up walking out, my advice keep away and go to plumb centre you get a better service.

   almost 3 years ago
3. S S ★★☆☆☆

   did not have what I want in stock, but did not mention they did the same item in a different colour, good job checked thier stock on my phone, shame they didn't

   almost 3 years ago

1. Dan Hoyle ★★★★☆

   App was a little slow to get the order through, but other than that it's great prices and great stock! I prefer these guys to Screwfix nowadays

   almost 3 years ago
2. Nerfpro /brawlstars ★☆☆☆☆

   To start with I would call it a rasict branch as the insulting treatment they give, only hurts you and do not make you feel inclusive. Its all clear when you see branch manager misbehaving and refusing to tell his name which he I believe is my right to know. He refused to serve me and walked away which was very ride. I request ToolStation to please see CCTV footage so correct this un professional behaviour. Not only this the staff joke around each other in very awkward way instead of serving customer. The branch manage may have affair with one of his staff as you can clearly see the way they talk and ignore customers. I know it may be their personal matter but they need to be professional and not make ustomers feel awkward. I asked his colleague to tell me his name and he also refused on which I asked if I can speak to someone. He referred me to Customer Services as that is the only card they all have to play. I politely askedhis name and he also refused to tell his name, I assume they should be wearing name badge which they weren't. May be "Rhys W" who served me forgot that in recipient operator's name is stated anyway so there is no way they should be refusing to tell names. They all try to corner you by grouping so I feel terrified and embarrassed to go this store, i faced same attitude and behaviour on 3 visits and I won't be going to that store ever. If Toolstation care for their customers they should change the staff or atleast change the branch manager as he doesn't deserve to be the manager as he is demosntratinh wrong behaviour and attitude. Please see CCTV footage for 27th October at 2:10 pm. I have attached receipt as well as need to make it gets investigated and to make sure that no one else get treated like this. I ignored last 2 incidents but it gor wrose and worse so now I had no other option but to add a review. Shame on racist branch manager and the way he is training his staff.

   almost 3 years ago
3. G Simo ★★★★☆

   Good selection of tools, paint, plumbing, etc friendly staff and helpful

   more 6 years ago

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