Leaders Letting & Estate Agents Ocean Village Real Estate Agent in Southampton

Reviews

1. Orla Busby ★☆☆☆☆

   I rented through Leaders for two years and found the management consistently poor. Maintenance issues were repeatedly ignored — a leaking boiler that caused water damage to the carpet, a broken shower that scalded one of us, door handles that fell off and were never repaired, and a dishwasher that was out of order for months, and several minor faults that were never fixed despite being reported multiple times. The letting agent’s frequently responded that they “couldn’t reach the landlord,” which is unacceptable when tenants are paying full rent. When we moved out, the landlord attempted to make unjustified deductions from our deposit for issues caused by his own neglect. We challenged this through the Tenancy Deposit Scheme, and the independent adjudicator ruled entirely in our favour, awarding the landlord nothing. Overall, our experience was disappointing from start to finish. Leaders’ communication was poor, maintenance was mishandled, and we were left to chase basic responsibilities that should have been managed professionally. I would strongly advise prospective tenants to look elsewhere. Edit: We are still awaiting the deposit to be returned almost two months later…

   almost 7 months ago
2. Vivek Raj ★★★★★

   I recently rented a flat in Southampton Ocean Village through Leaders, and the whole experience was smooth and stress-free. Harvey was fantastic throughout the entire process — professional, friendly, and always quick to respond to any questions I had. He made everything clear and easy to understand, which really took the pressure off. I’m very happy with my new flat and would definitely recommend Leaders (and Harvey in particular) to anyone looking to rent in the area!

   almost 8 months ago
3. hao Ni ★★★★★

   Leaders have been professional and met expectations for a quality letting agency. I’m pleased to have begun working with them and look forward to a smooth letting process. Harvey, one of their agents, has been very supportive and a pleasure to communicate with from the beginning.

   almost 10 months ago

1. Kayla Orrett ★★★★★

   Leaders have been professional & up to standards when it comes to what you’d expect from a letting agency. I’m happy to have started business with them & looking forward to a smooth Letting. Harvey an agent with Leaders has also been very reassuring & pleasant to communicate with through out the start of the letting process.

   almost 10 months ago
2. Harry Morris ★★★★★

   Having Leaders as my letting agent for moving into my first rental flat with my girlfriend has been a pleasure. Specifically, from the beginning and right through the process, Harvey Spoor has been amazingly helpful. From our first viewing of our new flat, me and my girlfriend were immediately impressed with Harvey’s professionalism, politeness, attention to detail and exceptional knowledge about everything related to the flat. Beyond this point, Harvey was so helpful via emails with my queries (there were a lot of them!) and very efficient to respond effectively. I would certainly recommend to any of my friends or peers looking for a new home to use Leaders for their letting agent, and Harvey Spoor is an exceptional representation of their fine service.

   1 year ago
3. Catalina Mejia Cardona ★★★★★

   Leaders was amazing!!!! Their customer service is really outstanding, Communication was really easy, I spoke with Holly in the Southampton Branch and she was super helpful, nice and always keen to answer my questions and guide me through the whole process. Holly helped me to find a perfect flat for my relocation in Southampton. I recommend Leaders a lot!!!

   almost 3 years ago

1. Alan Edwards ★★★★★

   We recently marketed our property with Leaders Ocean Village after becoming very dissatisfied with the service we had been getting from another Southampton agent in London Road. From the initial contact with Jules through to the handling of the sale with Kieran the team have been exceptional. Within days we received multiple viewings, 3 offers, and most importantly, we were kept up to date by Kieran all the way through. Communicating with your client seems the simplest of tasks that somehow evades most estate agencies. Not Leaders, they delivered exceptional service, from committed and dedicated people who genuinely work for their clients. Highly, highly recommended.

   almost 3 years ago
2. Rajagopal DS ★★★★★

   I had purchased a flat in Southampton through Leaders. I am pleased to state that I had excellent support throughout from Leaders. I would make special mention of Jules Rogers who had initiated the purchase and who was very patient with my incessant queries during the different stages of the purchase. Jules' colleagues ( Mark Kimber & Kieran Aldous) were equally helpful . I would also place on record my appreciation for Rebecca of Leaders.co.uk who mediated between my solicitors and the vendor's. I am indeed grateful to Leaders who ensured I had no reason to worry throughout the time I was with them. I would recommend Leaders for anyone looking for a property in Southampton / Ocean Village.

   almost 3 years ago
3. Eamonn ★★★★★

   Thanks to Leaders' Ocean Village branch, I've finally sold my first flat! Mark, Jules, and Kieran were incredibly helpful in ensuring the sale kept progressing by regularly chasing up solicitors and providing us with updates from the beginning to the end. They were very professional, their communication was brilliant, and as a result, they made the sale far less stressful. I highly recommend their services to anyone wanting to sell their property!

   almost 3 years ago

1. Jake Stewart ★★★★★

   Emily was incredibly friendly, helpful and professional while my partner and I were looking for a flat in Southampton. We were not able to come to Southampton for a viewing, but Emily ensured the online viewing process went as smoothly as possible - something we had not seen at all from other estate agents. Emily was also vey responsiveness to our phone calls and emails which enabled the process to move along very quickly. 10/10 service - I would highly recommend both Leaders Ocean Village and Emily!

   almost 3 years ago

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