North Stafford Hotel Stoke-on-Trent

Reviews

1. shaalan alshaalan ★★☆☆☆

   Reasonably priced. Room and toilet was clean. Reception was poor, the women at the desk is not interested in helping me check in at all. Hallways and other communal areas stink. If you had to buy breakfast separately it’s 11 pounds and the breakfast was ok at best the coffee was instant coffee. The breakfast is not worth more than 4 pounds in my opinion.

   almost 3 years ago
2. S Pod ★★★★★

   My 10 year old son and I had to live in this hotel due to an unfortunate private rental housing issue (bad landlord, poor and dangerous state of rented property) We were sent to a different hotel at first but it was completely horrendous and inappropriate so were relocated here and immediately, as soon as we walked through the door at around 8pm we were made to feel welcome & comfortable which was extremely important to me considering the situation we were in and the previous hotel we'd come from! We were given the key and shown to the room. The staff couldn't do enough for us! The room was lovely and clean, with all of the amenities you'd want! (All of which were absent in the first hotel we stayed in) the ensuite bathroom/shower was an impressive size ! & was again, lovely and clean! very well lit with help from the large mirror which had bulbs all around it. There's lifts that actually work! to help those who can't manage the stairs or just as a safety aspect for carrying your luggage. There's 24 hour reception assistance and there's also an in-house restaurant serving breakfast and dinner and there's a separate room which I believe serves alcohol (I didn't use this room so I'm not entirely sure) The hotel is directly opposite Stoke train station and you're in close proximity to many of the Cities towns, so it's in a really good location for 'getting around' .. the University is just around the corner, literally the next street.. and the college is also nearby! We were here for approximately 6 weeks and the service never wavered! Really happy.

   almost 3 years ago
3. Helen Ives ★★☆☆☆

   What a shame they haven't looked after this beautiful old building. Our room was basic with broken furniture and a lot of mould around the rotting windows. My husband had to fix the TV to get it working There was a problem with thick dust, even in the mattress which housed a moth infestation. There was no non slip mat for a very slippery bath and no bath mat for a tiled bathroom floor. Although advertised as dog friendly the only place for the dog to spend a penny was a rubbish strewn overgrown car park with nowhere to dispose of the poo bag. The female receptionists didn't even acknowledge me for some time whilst I stood in front of them. One was on the phone to someone, repeated her message several times before pulling a face and hanging up, the other simply ignored me. I was then forced to pay even though I said I'd already paid. This was immediately refunded. No directions offered to locate the lift or our rooms. Happily the subsequent male receptionists were both lovely. The location was central , with free car parking but would I stay again? Absolutely not as I value my health.

   almost 3 years ago

1. Rob Jackson ★★★★★

   Very comfortable. Large room, comfortable beds and good bathroom. The decor is rather outdated, but that's no problem. Excellent location opposite Stoke Station. Nice hotel bar too.

   almost 3 years ago
2. Kath ★☆☆☆☆

   Very run down. We stayed on the top floor and the stair carpet taped to the floor. The lock was almost off the door and a security chain was in place which doesn't instill you with confidence. Bed hard as nails. It's cheap but there's not really an alternative. I wouldn't go back and I wouldn't recommend it.

   almost 3 years ago
3. Lori Elford ★★★☆☆

   In its day it would have been a lovely place to stay. Its very tired but you can tell the owners are doing their best. The staff were friendly and helpful but would have proved useful when checking in, was to be reminded to pay the £5 parking charge! The rooms were clean and tidy again decor a bit tired but for £58 for a night, have had a lot worse.. The restaurant was not open , bar menu only. Lots of takeaways nearby couldn't find a dining restaurant within walking distance and didn't want to risk moving the car in fear of not having to pay for parking somewhere else.

   almost 4 years ago

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