Well Pharmacy Thornhill, Southampton

Reviews

1. Harvey De Caen ★★★★★

   Exceptional service from the staff, quick and efficient. Always polite and helpful.

   almost 9 months ago
2. tash venn ★★☆☆☆

   They use some sort of air freshener like a plug in one and combined with the heating witch was way too high I have now got a sinus cold from being inside first I overheated witch made me choke and then when I came back for my prescription I could not stand inside the building because it effected me that badly I'm hoping they see this and take measures to correct this as anyone who suffers from asthma or sinus issues can be effected from the heat and whatever air freshener they use I only say it's a plug in one because that's what it smelt like I could be wrong or the high heating could have effected the smell I don't know all I know is I was fine until I went there and was effected by it !

   almost 9 months ago
3. Clive Duke ★★★★★

   Fast and efficient service never had any problems.

   almost 9 months ago

1. Dylan Folan ★☆☆☆☆

   Should hire real chemists with actual medical knowledge and experience went in there just to get told “you be okay” leaving me empty handed and then went to another pharmacy in a Superdrug on the following week they took me to another room sat me down and they told me I should go and get a blood test and get my injury checked out. Bet this pharmacy couldn’t detect cold and flu symptoms. It’s scary to call these people chemist very poor and inconsiderate from well pharmacy wouldn’t recommend it

   1 year ago
2. SimplyMoez ★☆☆☆☆

   Wish I couldn’t even give them a star. No longer get a text saying my prescriptions are ready to pick up, but only a text saying they’ve had them for 3+ weeks. Somehow they’ve managed to get my prescription twice! I have already paid so called up explaining that it needs to be cancelled as I already have them. The lady on the end still asked if I’m going to pick them up or not, ignoring what I had explained! Recently had to collect medication I actually needed and called to say I’ll pick it up around a certain day though they said no later than the 21st. That’s fine. I go there early that day to find the prescription apparently never existed yet they had text saying they’d had it for 3 weeks. I let it go and move pharmacies. To then find they never cancelled my prescription dating back to April-May. Not impressed. Even though it’s convenient for being down the road it’s never actually been of much use. Do not waste your time going here.

   almost 3 years ago
3. Jack Delaney ★☆☆☆☆

   Very poor.Ordered medication and took two weeks to arrive. Nobody contacted me and waited in a que for half an hour for nothing. Poor management

   almost 3 years ago

1. Kelly Lang ★☆☆☆☆

   Never get an answer on the phone always rings then its engaged! Try to get through to make sure prescription is there to collect before turning up to be turned away again

   almost 3 years ago
2. Simon G ★☆☆☆☆

   I naively read the reviews here, and thought, it can't be that bad? Surely? Absolutely horrendous service. Booked 2x kids in for Chicken Pox Vaccine, the IT is very good at sending reminders - but upon turning up the Pharmacy at right time and date, they had no record of the bookings. Moreover the Pharmacist in the shop was not qualified to give the jab. Took time off work, wasted an hour and a half/40mile round trip and £10 in fuel. NOT ACCEPTABLE. This Pharmacy should NOT be accepting bookings for a service it can't provide. AVOID AT ALL COSTS!

   almost 4 years ago
3. Carl Goring ★☆☆☆☆

   Can never get through when I call I get cut off after 10 rings, appalling service when you need a prescription sent to then and actually have to speak to them for them to start processing the script. I pay for my prescriptions, I don't expect to have to take three or 4 hours of my day trying to sort them and for that reason alone I am changing both my surgery which is also just as incompetent and my pharmacy to a more efficient and cooperative group of employees.

   almost 4 years ago

1. Nik Mabey ★★★★★

   This is a small pharmacy so collecting your prescription at peak times will result in having to queue and due to being situated in a highly populated area it deals with a very heavy workload. I can only praise the staff as they are always most helpful and polite, yes I have been asked to come back on a different day because my prescription cannot be fulfilled due to certain medications being out of stock but I accept that as it is due the reasons mentioned above. I have always been given clear instructions on when to collect medications that have been ordered in and have not been let down. The staff can take a little time sorting through the mountain of prepared prescriptions but so do most local pharmacies. Thank you to all the staff at Well Thornhill Pharmacy you are appreciated and offer a good service.

   almost 5 years ago

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