DFS Slough Slough

Reviews

1. Rebecca Mercer ★☆☆☆☆

   I purchased the ‘Ada’ sofa back in May from DFS in Slough, and on the day i could not fault the customer service. However, once the sale was complete, i started getting ignored and blamed for faults not of my own. The sale assistant helping me was JK & when confirming the order, i believe the store owner was involved at that point. I do not work in a sofa store, therefore i relied on guidance to whether i needed a ‘right or left hand facing’ sofa. I showed an image of my living room and the floor plan. Explained where i wanted the longer piece to come to. I was unaware of the length of the wall it was being placed on, but i was informed i could call and make changes to the order once i had confirmed the length. I mentioned and showed visuals multiple times of what side the corner unit needs to be. To cut the story short, on the “sofa specialists” advice, i agreed to a ‘right hand facing sofa’… Turns out i needed left hand facing. At the same time as ordering the sofa and additional chair, i also ordered a bed frame and mattress. I was informed that the bed and mattress will take a week to be delivered, hence why i ordered from DFS as i was in need of quick delivery. 4 weeks later the frame arrived, and a week after that, the mattress. When it came to the delivery of the sofa, the delivery team informed my father (who was waiting in for the sofa on my behalf) that it cannot be delivered due to not fitting through the door. I then spoke directly to the salesman, who gave me his personal number & asked what my options were. I was informed that a more “experienced” team would deliver. The following week, the same delivery team arrived and said “look, we have tried this already & it won’t fit”. They were asked to dissemble the sofa as that is what i was told on the phone by the salesman. Funnily enough, it then fit through my front door. They were asked where the swivel chair was and the response was “oh, is that yours too?”. After all this and realising that i got the wrong facing sofa, it arrived with an obvious stain on it (the sofa is cream). I sent this to the salesman, and of course i had no response. Apparently the sofa is my fault because i confirmed an order for that shape, even though i was following “expert” advice. I took out stain and protection for the sofa with guardsman & put a claim through for the stain. They sent me out a pack of 2 wipes, which of course did not remove the stain. I have addressed all of this with DFS customer service team & had no correspondence since. I executed the complaint back in May on the day of delivery. I’d like to think i have given enough time for DFS slough or customer service to talk to me. However, it seems it does not matter now as it’s been a few months. My next step is citizens advice and trading standards. I’ll be working closely with the ‘ombudsman association’ to find the right person to investigate my complaint. Wonder who invented the phrase “the customer is always right” because i know i was but have been left with a stained £5000 sofa which doesn’t suit my living room. At this rate, it would be easier to move homes to fit a ‘right hand facing’ sofa. Not happy in the slightest.

   almost 10 months ago
2. Cristian Stroe ★☆☆☆☆

   I am extremely disappointed with my experience at DFS. I ordered a sofa that was supposed to have an electric middle extension. • The first delivery came after weeks of waiting, but they brought the wrong version (a normal one instead of electric). • I was told to wait again, which took another 3 weeks. • The second delivery came, and unbelievably, it was wrong again. Now I’ve been waiting almost 2 months, and I am still without the correct sofa I paid for. This is unacceptable — the repeated mistakes, long delays, and lack of care are very frustrating. I will not recommend DFS to anyone. They seriously need to improve their quality checks and customer service.

   almost 10 months ago
3. Qazim ★★★★★

   Gideon at your Slough branch was fantastic, very friendly and enthusiastic with great knowledge ultimately leading us to buying a sofa from you. We hope the after service if needed is the same.

   1 year ago

1. Owen Stacey ★☆☆☆☆

   Terrible Terrible Service from this Shop Coerced me into buying everything promised me the world and delivered a broken sofa and then to top it off Jamie From the Slough Branch is a useless manager offering £100 goodwill and constantly stating that he don’t have to even offer that. The sofa is over £4000 and to offer £100 for a broken sofa as a “ Goodwill” is a kick in the teeth and that Feelings don’t matter whether we like it or not and that the law states 30 days however we was unaware that it was broken on delivery until after this period. They promised it would be repaired before Christmas and constantly underperformed. A Brand New £4000 Sofa delivered broken to be told to take £100 take it or leave it they don’t have to offer that is a disgrace. See Photos attached

   1 year ago
2. Carl Jenkins ★★★★★

   Staff were very friendly and helpful and displayed a good knowledge of the products they were selling. You feel under no pressure to buy and and are told all the pros and cons before you buy. Wayne was very helpful and explained everything perfectly, making our buying experience really good.

   almost 3 years ago
3. Yishu Wan ★☆☆☆☆

   So disappointed I ordered a electric recliner near 2000£, wait for nearly 3 month to get delivered. The first time they deliver my sofa, the lift is a little small so the sofa can’t fit that, the two delivery guys refused to move it by the stairs because it’s bad for their health. I totally understand and said I would offer a hand, because I live on only 1st floor and the sofa is not very heavy, my wife could move it on floor by herself, they still refused to do so. Then it’s fine, the manager said the warehouse would remove the arm of the sofa and deliver again. Then I waited for another 2 or 3 weeks to expect the redelivery, then they delivered the parts of my sofa, said they only responsible for the delivery not responsible for the installation. Then I waited another few days, another engineer came my home and finish the installation. I don’t know whether it’s due to the dismantlement, the sofa is very unstable, even my wife move a little I can few her, and the arm is even shakable, very poor delivery service and bad quality, and very bad customer service, I can’t even get connected with them by phone.

   almost 3 years ago

1. ASMSohidul Hoque ★☆☆☆☆

   Like most people, my experience is not great either. They have delivered a set of Sofa with scratches in them. I was a bit lazy not to report them straight away. Then the leg is broken with in few months. I have asked them to repair this. It took them just over a month to get someone to see the item and repair. The guy didn't turn up on time and couldn't wait 10 minutes so I had to re-arrange. I have complained no one responded. Re-arranged again for another person to turn up. The guy advised for full replacement. Then I had a call from Slough store manager to go and choose a Sofa for replacement in case I want something different. I was told I will get a call back next day. I have visited the store to decide. They have ghosted me again. Then I have emailed to chase up. Then got a response from the area manager that I will not be eligible for replacement. They have to send another guy for repair. It's so frustrating dealing with them. They will tell you one thing today and do something else next day. I really regret buying the Sets from them. Stay away from them.

   almost 3 years ago
2. Jessica Bouwer ★☆☆☆☆

   Manager Sam and his “new” member of staff guaranteed my husband that the couch we wanted to purchase would be washed as it was dirty and that delivery was guaranteed in two days and then from there the story changed repeatedly that the couch would take 2 weeks to deliver and that the couch would NOT be cleaned and that maybe after deliver would be possible depending on which payment plan we choose. Nothing less than a good scam waiting to happen. Won’t be going there ever again.

   almost 3 years ago
3. Glenn Dovey ★★★★☆

   Do not appear to of received the sofa that we ordered when it arrive they unpacked the sofa did not remove the transit straps. Plugged in the sofa tested the foot rest said yes it works and they where gone.my wife and I tried it fully reclined it my wife's motor stopped working mine just bussed. We had a he'll of a job to get off it.went to the store explained to store manager What problem we had showed him attached photos he got on to the repair people. who said they would phone sometime this week to book to come and sort the problem .they phoned that evening to say that their repair guy David would be with us between 8am_and1pm to fix it. The store manager couldn't be more helpful and sorted the problem very well.

   almost 4 years ago

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