Donnington Grove Veterinary Group Veterinary Care in Newbury, Donnington

Reviews

1. Tilly L ★★☆☆☆

   I typically would never write a bad review as I think those people have too much time on their hands, but this has been playing on my mind for months and has made me not want to go back. A few months ago I went into the vets reception area to pick up my dog’s prescription, as my mum was not able to so she asked me. When I arrived at reception, there were 11 staff members behind the desk and I thought maybe I was in the wrong place, the way they all looked at me. All the women looked at me at the same time, like I’d done something wrong by walking into reception. When I did get closer, nobody said hello or how can I help they just stared at me quite intimidatingly waiting for me to say something, so I did and I received the package fine, but no smiles. I’m not sure if maybe it’s because they don’t recognise me or the time I came, but I checked google for what time they shut after and I was still on time and had 2 hours before they shut. I don’t want to complain but as a young woman walking into a group of people at the same time, looking at me like I’d done something wrong or had something on my face, this was really confusing and intimidating and plays on my mind now as to why I was treated like that.

   almost 7 months ago
2. Darren ★★★★★

   Great friendly staff here. They helped me out at very short notice with a prescription my local vets (in Swindon) could not dispense. Really happy and would recommend to others.

   almost 9 months ago
3. Alison Oliver ★★★★★

   Have been using this vets for almost 5 years now. They’ve been great throughout including when my elderly cat had to be put to sleep just after Christmas Day - I called and they saw me within 15 mins. Today I dropped an injured wood pigeon to them and they quickly took him so he wasn’t suffering. Really appreciate the friendly team there. Thank you to the team.

   1 year ago

1. Shannon De-ann Hedges ★★★★★

   I transferred to this vet around 4 or 5 years ago during a very stressful time with my cat (he was very sick) after I wasn't fully satisfied with the care at my previous vets. Honestly, it was one of the hardest years of my life, and they truly did all they could to help and support both my darling Finnian and myself. Sadly, I did lose him to an unknown illness, but I will always owe that extra year I got with him to this amazing group of people. He had to be put down in the early hours of the morning during lockdown and saying goodbye to him in the car park knowing how scared he must have been was the absolute worst thing but I know he was so loved and cared for by the team until the very end. I can not thank the everyone at Donnigton and Eastcot vets enough. I will continually proudly take all my pets to them, knowing they will always get the best care. You should all be very proud of what you are achieving, simply outstanding.

   almost 2 years ago
2. Charlotte Page ★★★★★

   Thank you for your help and support tonight while my visiting nieces dog passed away

   almost 3 years ago
3. 42 ★★★★★

   The veterinarians are very gentle and caring! Even when busy they take their time to assess properly. they have helped me with all my little cats with issues from epilepsy to potential Asthma they are very good at keeping a stressful situation calm and the receptionist are always welcoming and smiley . This is a great vet full of people just wanting to help and care for animals.

   almost 3 years ago

1. Dean Collins ★★★★★

   Excellent professional service. Our dog was diagnosed with kenal cough, treatment was despenced. The team at Donington Grove were polite and professional.

   almost 3 years ago
2. Edward Balch ★★★★★

   Highly professional and knowledgeable vets. We have always been pleased by the levels of care for our two bulldogs throughout routine checkups, surgeries, persistent illness and chronic problems. Donnington Grove vets have been diligent and professional in their handling of these problems.

   almost 3 years ago

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