Horrendous receptionist! Rude and obnoxious! I recommend you stay away and choose somewhere where they care about your small companions.
Wouldn’t recommend really. So unhelpful and of like most vets charge you a fortune but these ones don’t help. The blonde girl at reception has a right attitude every time we speak to her and doesn’t want to help at all. we’ve spoke to her twice recently first time needed help and advice on getting a vet appointment for our dog and she just goes “speak to a vet I can’t advice” but yet then spoke to another girl on reception a few weeks later about the same situation and was absolutely lovely and very helpful. Then spoke to the girl on another encounter today… we get flea and wormer every month from here. Our dog is a year old and I’ve never ordered it in always just gone to collect and been given it bearing in mind we live about 30 mins away! Would she give me his flea and wormer he’s due on Tuesday no she would not. Completely refused because I hadn’t ordered it in even tho I explained I never have before. I explained to her that I would struggle to come back before Tuesday due to work so would she be able to do one for me now as the girls normally do. She completely refused with an attitude saying “can’t you see we are busy” Instead of her just helping a customer out I’ve now got to go all the way back just because she refused to get it for me because they was busy and I hadn’t ordered it in. Even the customers before me had an experience when her and when they walked away she rolled her eyes at them behind there back. The other girls we talk to always friendly helpful at the desk. Not sure why this one doesn’t want to help. Clearly in the wrong job with the lack of customer service skills. When we finally also got him into the vets which we had to wait about 2 weeks for an appointment for. He diddnt even help to what was wrong with him: just gave him itching tablets to stop him itching. Not exactly helpful because they’ve still failed to actually find out what’s bothering him to itch clearly just want more money out of people to make us go back because clearly itching isn’t just going to go away with itching tablets for 5 days when there’s clearly something underlying bothering him to itch so he’s of course resorted to it again!
Just had the most awful experience with Pets At Home Derby Meteor vets. Wtaf! Took 3 kittens in to be vet checked through cats protection as we’re fostering and all of a sudden this vets wants to foster them we said well if you want to foster go through cats protection as I’m sure they’d love your help as they’re struggling right now. They were kept from us during this time might I add so we didn’t have a clue what was going on. She then said she was going to take them in the back to work them as even though we’d been there for over 45 minutes as it is. We waited and waited and waited and half hour later this vet comes out with cats protection on the phone, luckily cats protection rang my partner to see what was going on and it turns out that the vet had LIED and told them our house is riddled with cat flu and that we’ve said we can’t cope… Excuse me what?!… Cats protection have been to our house so it’s quite funny. We took these to be VET CHECKED not thrown in a kennel until the vet decides whether she wants to keep one or two or maybe all 3 but Jesus Christ. So because a general check up that would take 15-20 took an hour and a half the kittens had accidents in the carrier and have now got to be bathed. Awful experience honestly. If you want to foster or adopt get yourself on the adoption list like everyone else, just because you’re a professional does not mean you get to skip the queue!
Have always taken my animals there, the staff are lovely, the vet's are just great and the cat's are always happy to see them and if that's the case they are doing something right..
All staff were very helpful and friendly and the vet was genuinely interested in taking care of my cat and his wellbeing. I also received great explanations to care after the operation and had a follow up that was unexpected but genuinely very well received indeed.
I have so much confidence in Jason. He is a lovely, extremely knowledgeable vet. He is brilliant with our dogs and I trust him implicitly.
Friendly staff, all questions were answered well and I felt like we were listened to. Procedure explained very well and price good. Even got a follow up phone call the next day to see how our cat was which was really appreciated. Highly recommend.
Your just very proffesional and attentive. Always feel secure of my Widget's visit. She gets very nervous on a visit but vet is always wonderful. Thank you.
Really do feel Alba is safe with our Vet, Dawn. She is amazing, really knowledgeable, explains everything in detail, really listens to our concerns and puts us at ease. The reception staff are friendly and helpful, and we are always treated as good friends. Very satisfied!
Has been my vets of choice since they opened,always a good result first with my 14 year old German Shepherd Anna and now with Luna my Akita innu,highly recommended a great gathering of people dedicated to there chosen profession.
Vets4Pets Derby is located at Inside Pets at Home, Sir Frank Whittle Rd, Derby DE21 4SY, UK
You can contact Vets4Pets Derby at +44 1332 836824
You can find directions to Vets4Pets Derby by following this map link