Companion Care - Derby Kingsway Veterinary Care in Derby

Reviews

1. RIZ Y ★★★★★

   Amazing staff first time kitten and great advice , pet plan and insaurance and offers and freebies

   almost 9 months ago
2. Julie Middlebrook ★★★★★

   I've found them amazing so far, brilliant with my dog obi helpful and friendly

   almost 11 months ago
3. Carolina Araujo ★☆☆☆☆

   I have been begging to register my dog with them and enrol on the complete care plus plan and they haven't added me as customer. I have filled the form, sent email, went to the vet to make clear that I would like to enroll on the plan, it's more than a week now and nothing was done. I have never seen so much dismissed people with a customer. My dog needs an appointment, I have asked to book an appointment despite of the plan and they also refused to book saying that my dog is not registered with them but they keep postponing to register my dog for days!! I am speechless with their service.

   1 year ago

1. Nasreen ★☆☆☆☆

   Following my dissatisfaction regarding the service my kitten received following being spayed, and even prior to this, I made a formal complaint to the manager, Emma. I was appalled and shocked that rather than resolve the matter professionally, Emma’s response was that I find another practice. Emma noted that ‘a satisfactory professional relationship between a client and vet should be based on mutual trust and confidence and it would appear that this is not the case here’. I escalated the matter to the area manager who as to be expected, sided with the practice. I subsequently contacted the mediation service and disappointedly, the practice did not wish to engage. I highlighted that when people make a complaint, there is an element of lack of trust/confidence, and it is about acknowledging the issues, and moving forward. I am sure the practice has received other complaints and that the clients making them have not been asked to leave, thus I believe there is an undercurrent of racism which exists in this practice.

   1 year ago
2. TheMisterviv ★★★★★

   My cat always gets excellent care from the vets. The receptionist is nice and helpful too.

   almost 3 years ago
3. Anna G ★★☆☆☆

   Seems to be very friendly but when I told to vet nurse that my puppy dog have some problem with his nose she said it can be the new food we provided and he is ok. I had a care plan and had to pay £16 (I didn't mind, it wasn't much) Very next day on Sunday I had to go with my dog to emergency hospital and had to pay £106 for visit and medicine . My dog has been referred for endoscopy (estimated total cost £798). Before endoscopy appointment he was bleeding from the nose for a week. Thanks God he is getting better. I have cancelled my care plan with this company and moved to other. After cancelling this plan I had to pay additional £36 who knows what for. They didn't help my dog at all. Simple problem the lady ignored. Very disappointed

   almost 3 years ago

1. Rebecca Waterfield ★★★★★

   The nurse was very gentle with both my rabbits while cutting their nails and handle them both with care

   almost 3 years ago
2. Georgia Megan ★★★★★

   Lucy and the team were all exceptional! They provided a friendly and welcoming environment during a very difficult and stressful time as my puppy was so unwell. 10/10 the best experience I have ever had at the vets!

   almost 4 years ago
3. Princess Pineapple ★★★★★

   Lovely staff with lots of compassion would definitely recommend this veterinary service. Not only are the vet and veterinary nurses nice, the receptionist is always nice and lovely. You can always tell she's smiling behind her mask. She's the kind of lady you'd want as your best friend. They care so much about the animals they look after, and try their hardest for your pet. Best vets ever!

   almost 4 years ago

1. Jean Day ★★★★★

   Great service .my dog had 2 teeth out and was looked after so well .she,s not been put off going back and pulls to the door to go back in to the vets !

   almost 5 years ago

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