Scarsdale Vets - Hilton

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Reviews

1. Liv W ★☆☆☆☆

   THEY DO NOT CARE ABOUT YOUR PETS PLEASE READ Overall the people that work there are lovely, but Scarsdale couldn't care less about your pets as was shown to me today when I requested to leave the vets and have my both of my cats info sent elsewhere. They did not ask why, they just complied and sent me on my way. That says to me that they are not interested in me or my pets at all and the care that we have received. This has made me very glad that I have left these vets if thats how the go about this situation, not even a simple question that could have helped them provide better care. The people that work there are lovely...when there's people there. I have left for multiple reasons but a couple of big ones are leaving a consultation having spent almost £100 for a vet to shrug their shoulders and say they don't know and give me some eye drops that are made for humans that could possibly help but unsure. I called to book an appointment for some booster jabs but I was not able to get one for atleast a month due to there often not being a vet onside. So basically its a glorified pet shop that often closes early anyway. Edit: As I cant respond I've decided to edit my review. I did attempt to talk to you about this, however I was brushed off. I also was not asked for the reason why I was unhappy with the vets when I said I was leaving due to bad treatment and overall dissatifaction with your vets. I had to ask them to let me tell them what was the problem and to pass it on to the correct person. I also called later to ask where I could send feedback and was told 'I don't know but I can pass it on' which I assume was not done.

   almost 3 months ago
2. Lesley McKenna ★★★★☆

   Really friendly practice with pets interest at heart. The only problem is they sometimes close early or don't open at all as vet is pulled to another practice.

   almost 5 months ago
3. Jon Lund ★☆☆☆☆

   Very nice staff, vet and receptionist. However attempt to charge me 3x the quoted price for a health check. Part of the national scandal that is vet practice upselling. Staff realised their error and charged the original quoted price having tried to tell me after the fact that I’d had a medication review or that I’d seen a vet rather than a nurse (neither if these mentioned before or during the consultation as factors). I’m also not sure what a ‘health check’ entails as not mentioned when booking and seems to merely get you into the practice to sell you other services. It’s quite socially awkward not to pay on the spot and it did take 5 minutes and a lot of pointing out the flaws in their reasoning for a trebled bill. I’d suggest you stick to your guns when confronted by upselling and hidden costs. I’ve fed this back to Scarsdale also who invited me via their automated form to leave a review here.

   almost 11 months ago

1. Marcello 98 ★☆☆☆☆

   rude, very expensive, racist

   almost 3 years ago
2. Raphael ★☆☆☆☆

   Do not recommend, reception staff very friendly but vet impolite, appointment very expensive and takes 2min, terrible experience they want to rip of you money at every step. Read a fine print of the terms.

   almost 3 years ago
3. Rob. Hadfield ★★★★☆

   A good level of vetinary care provided for my pet during a difficult illness. I would recommend this practice.

   almost 3 years ago

1. Michelle Mosedale ★★★★★

   Amazing. Took our cat to be spayed. Well Delilah couldn't of been in more caring hands. Dropped her off everything about the procedure was fully explained and then post op check up you all showered her with love again. Thank you to the whole team.

   almost 3 years ago
2. James Sullivan ★★★★☆

   Saw our cat very quickly.. were very nice to deal with.

   more 9 years ago

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