Anton Vets Veterinary Care in Andover

Reviews

1. sophie cottrell ★☆☆☆☆

   Awful experience. YET AGAIN. It’s such a shame because veterinary staff and vet nurses are fantastic but I wish I could have found another exotic, not the same since it’s been taken over and no longer deserves its reputation purely down to customer service. The reception team (not all of them, some are absolutely LOVELY including the blonde lady and short haired lady) and the clinical director Anna are Insincere, lack compassion and always manage to cause more stress at an already difficult time. More front of house training needed to be considered a place fit for people to bring their sick animals. veterinary Knowledge of rodents is very good but poorly managed and customer service appalling!!! Never known anything like it. Becky the vet gives great updates and good communicator but it’s a shame I had to go through multiple poor consultations to eventually get to her. One consultation I was very distressed and I walked into a room with two vet students observing… without prior consent. Is it not best practise to ask a client if they are ok for work experience to attend? It became more a training room for them than addressing my concerns. I’ve had to make multiple complaints across the years and avoided going in at all costs….. I seem to have to email after every visit. This time was thankfully my last as I picked up my cremated pets ashes, but what an unnecessarily dreadful experience?! The receptionist was incredibly rude and insensitive. She didn’t even make eye contact or acknowledge me as she was too busy typing. Multiple bad experiences enough to put me off ever owning another chinchilla for fear of going back there!!!! A true shame

   almost 8 months ago
2. Michael Priestley ★★★★★

   I rarely write reviews, but felt the need as we’ve struggled for years to find an exotics vet who is knowledgeable on guinea pigs and am glad to say that search is over! One of our Guinea pigs Womble had been suffering a gradual weight loss with no real sign as to why, luckily Becky at Anton vets was able to identify a cyst tucked away in the back of his mouth, which was removed in surgery and am happy to say he is recovering well and gaining weight. Becky has been fantastic throughout, generous with her time (calls in the evening to explain the surgery and answer any questions, and post op check ins), and shown excellent attention to detail and care to Womble. Compared to past experiences at other non exotic vets, it’s been night and day and I can’t recommend Anton vets and Becky enough. Everyone we’ve dealt with there have been friendly and polite, and despite a bit of a drive to get there it’s been well worth it to get the right care. Thanks Becky and everyone at Anton Vets for your help

   almost 8 months ago
3. jean munro ★★★★★

   My rabbit fudge got referred to anton vets as his was very poorly to the point where he could have passed away. I have to say this is an outstanding vets practice. The vets and reception staff are the most kindest and friendliest and went above and beyond to help my rabbit and thanks to them all his now home and back to his normal self which is so amazing to see. So would just like to say as massive thank you to all the staff that helped ❤️

   almost 9 months ago

1. Dany Erpelding ★★★★★

   Unfortunately our dog Scruffy had to be put asleep whilst I was on holiday. I would like to thank all the team at Anton Vets for their understanding of our situation and making his last few moments on earth very comfortable and as happy as can be.

   almost 9 months ago
2. Felicia Fitzmaurice ★☆☆☆☆

   Had our darling dog cremated last week. We asked for the best of everything. The best urn. The best of everything. They mucked it up and sent Harry back in a cardboard tube. It was very upsetting for my family. He deserved better than that. Still waiting for answers. They are just palming me off.

   almost 9 months ago
3. Anna Binstead ★★★★★

   Anton vets is always my go-to for my rats. They're attentive, understanding, and professional. If you have an animal that's considered exotic (rats, hamsters, birds, reptiles etc) I 100% recommend them but also if you have dogs or cats too

   almost 3 years ago

1. P Walker ★☆☆☆☆

   As others - expensive, not up front and kept my tortoise in even though I asked for his return. Routine worming is NOT RECOMMENDED and ruined my tortoises digestive system. Mr Chitty was very compassionate and caring when he worked for his previous veterinary practice - what happened?:!

   almost 3 years ago
2. Tilly Downton-Smith ★★★★★

   A huge thank you to Anton Vets. Unfortunately I had to make the difficult decision to put my little hamster Turbo to sleep last week, the staff at Anton Vets were extremely welcoming upon my first and last appointment, Rebecca the vet that dealt with me and Turbo was super kind and took her time listening to my concerns and ultimately my difficult decision. She made the whole experience a little more bearable and went above and beyond to show empathy during that difficult time. Thank you so much for everything that you do.

   almost 3 years ago
3. Abbie Edwards ★★★★★

   Always very knowledgeable vets and friendly staff. I travel for an hour to take my reptiles & amphibians here because I trust them with my animals over other practices I've previously visited. They actually know about exotics and having a specialist available is great.

   almost 4 years ago

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