Ernest Jones

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Reviews

1. Connor Roberts ★★★★★

   Ilias was absolutely fantastic for me the last couple of days, He did everything he could to get me exactly what I wanted, If anyone needs anything from Ernest jones I really couldn’t recommend him enough. Thank you.

   1 month ago
2. Miranda Tomsson ★★★★★

   I had a great experience at this jewellery store. The pieces are beautiful and of excellent quality, with impressive attention to detail. I would especially like to thank Ilias, who was incredibly kind, professional, and attentive. He took the time to understand what I was looking for and helped me choose the perfect gift with genuine care and expertise. His friendly approach made the whole experience truly enjoyable. Highly recommended!

   1 month ago
3. Cristina Rusu ★★★★★

   I had a wonderful experience with this jewellery store. The quality of the pieces is outstanding, with beautiful designs and excellent attention to detail. The staff were extremely friendly, professional, and very helpful, making the whole experience pleasant and stress-free.

   1 month ago

1. Faye Jones ★★★★★

   Had a fantastic experience in Salisbury today. Ilias was brilliant helping me to find the perfect gift for my mum for Xmas. Thank you!

   almost 2 months ago
2. Stuart ★★★★★

   Great jewellery shop. My big thanks to Ilias for his energy, enthusiasm and excellent knowledge of his products. Thank you Scarlett for sorting out the payment so efficiently. Thank you Nicky for your skills in making sure my wonderful new watch sits perfectly on my wrist. Top jewellery shop. Highly recommend.

   almost 7 months ago
3. ilias geros ★★★★★

   Very good. Very friendly and helpful staff. Profesional and knowledgeable about their work. Highly recommend for your next purchase.

   almost 2 years ago

1. Claire Brand ★★★★★

   I am always made to feel welcome at Ernest Jones and given the best of assistance. The staff are extremely helpful and professional, and always happy to go that extra mile for me, continually providing a 1st class experience on every visit. Full marks all round for exemplary customer service!!

   almost 2 years ago
2. Sue Malone-Crossman ★★☆☆☆

   Advised to take out an insurance policy with the bracelet! It's not a ringing endorsement of the quality of their jewelry. The bracelet had already broken after 2 days and been replaced - which to their credit they did without quibbling as a goodwill gesture - as they should although it was suggested the bracelet had got caught on something which it hadn't, it just fell apart. Clasp on replacement is SO stiff I couldn't undo it.

   almost 2 years ago
3. Lucy Jeske ★☆☆☆☆

   Was met by a pleasant lady when arriving but a gentleman appeared from the back and promptly took over. Assumed he was the manager but it quickly became apparent he didn't know anything. A manager did appear shortly after and proceeded to shout directions across the shop and criticise his methods. They were incredibly persistent trying to obtain my contact details despite my clear reluctance. Had to refuse in the end. Offered to bring a ring in for me from another branch but I'd rather travel twice the distance than visit this branch again. Incredibly unprofessional and a clear example of what you don't want when trying to buy your wedding ring. Branch needs a clear review and changeover of staff. Will never visit again.

   almost 3 years ago

1. Ben M ★☆☆☆☆

   Went in to ask about a replacement battery on my month old Tissot watch (purchased from a different Ernest Jones branch), was greeted by a smiley gentleman who said someone would be free in a moment to help. The man that came to help me was anything but, utterly rude and very unhelpful. He Decided that being sarcastic and condescending was the best way to talk to a customer. Absolutely would not recommend this branch to anyone I know, shame as the other one I went to actually treated me with decency. If you were the gentleman that served me on the 7th of January, maybe you should have a refresher in customer service :)

   almost 3 years ago

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