Yelf's Hotel

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Reviews

1. Stephen Ryde ★★★☆☆

   We were redirected to Yelfs from their Artisan bar after being informed that this we our online booked Sunday lunch will be served. The staff were polite and friendly but didn't appear to have any reservation for us. There almost appeared to be a problem to fit us in but a table was found. It was a little slow with getting our drinks and lunch ordered but the server who looked after us was very nice and apologised on the change of venue and would make a discount which was appreciated as we were thinking of leaving. The meals arrived and were very good very well flavoured and the veg cooked just as we like them, not boiled to bits. The slight disappointment was that our plates didn't get cleared when we had already finished our meals ahead of others whose plates were cleared. When they served desserts they didn't seem to look around and check that other diners needed service. In the end we got up and paid our meal and didn't take dessert. We did mention when we paid the meal about the lack of service which was apologised for but they said they were a bit understaffed. It was more that they didn't seem to be checking the diners progress. We still left a tip as they were polite and friendly and as we say the Sunday roast pork was very nice. Think they just need a little training to get knack of how to provide service.

   almost 3 months ago
2. Ankur Deshpande ★☆☆☆☆

   We had a very disappointing experience at Yelf's Hotel in Ryde. While it’s listed as a 3-star hotel, it certainly didn’t meet even basic expectations. The room size was decent, but it had a strong, musty smell—like it hadn't been cleaned or aired out properly in quite some time. The bathroom also had visible mould, which was both unpleasant and concerning from a hygiene standpoint. Even worse, my friend's room had bedbugs. Shockingly, one even got into my friend's ear, causing a great deal of distress. This is something you absolutely don’t expect from any hotel, let alone one that claims to be 3-star. Overall, it was not a comfortable or clean stay, and I would not recommend this hotel to others. Serious attention is needed when it comes to cleanliness and maintenance.

   almost 6 months ago
3. Chaitali Kulkarni ★☆☆☆☆

   ROOM 37- Absolutely Disgusting and Traumatising Experience – Avoid at All Costs! If I could give zero stars, I would. Our stay at this hotel turned into an absolute nightmare. At 4:00 AM, I woke up in sheer panic when I felt something flickering inside my left ear. To my horror, it turned out to be a large bed bug that had crawled INTO MY EAR. I’m still dealing with discomfort and the psychological trauma of it. My partner and I immediately got up to inspect the room and were disgusted to find it heavily infested with bed bugs — on the pillows, in the bed, crawling on the carpet, even on the sofa. It was like something out of a horror film. We immediately reported this to reception and simply asked to be moved to another room for the remaining few hours of the night. They refused, saying nothing was available. We had no choice but to sleep in the reading room like refugees, exhausted, frightened, and angry. A staff member finally showed up at 7:00 AM, apologised, and processed a refund — but claimed they were unaware of the infestation. I find that impossible. The infestation was so obvious and extreme, there is NO WAY housekeeping or management hadn’t noticed it. This was neglect and irresponsibility of the highest order. We had an 8-month-old baby with us who was in that room for almost an hour as this was the only room available out of the other 2 we had booked. The thought of what could have happened is chilling. To top it all off, we had to throw away personal belongings because we didn’t want to risk bringing bed bugs back home. I deserve more than just a refund — I deserve compensation for the property I had to dispose of, the sleepless night, and the mental and physical distress we endured. This place is a health hazard. DO NOT BOOK HERE unless you want to risk your comfort, your safety, and your sanity.

   almost 6 months ago

1. Susan White ★☆☆☆☆

   I stayed one night. It was 24 degrees last night and they had the heating full on I'm the bathroom. I went down to reception twice in the night but no one was on reception. The staff were not interested when I checked out. This experience made me dangerously dehydrated and I was suffering from heat exhaustion. I had to go and drink iced coke to try and rehydrate.

   almost 7 months ago
2. ROCHESTER RENOVATIONS Paul mcmillan ★★★★★

   Been staying here for weeks at a time whilst working on the island, Yelfs has caricature of it's own, Very friendly staff, clean comfortable rooms which are cleaned every day, Very handy being in the main street, free parking, Public use the bar and restaurant to always a mixture of guests,

   almost 2 years ago
3. Karen Hurley ★★☆☆☆

   We went for the carvery it was a bit of a shambles and chaotic not well Thought Out, and not professional in our opinion. Food not that great Yorkshire pudding was so hard I could not cut it and so tiny and frozen sprouts, Which is sad because I have eaten there lots of times in the past, definitely will not be going back to the Carvery.

   almost 2 years ago

1. Glyn Lewis ★★★☆☆

   Room was very cold damp on ceilings and walls sockets coming away from the walls TV wasn't working properly no double glazing could hear the traffic and people shouting outside after last orders . breakfast and service was good.

   almost 3 years ago
2. Joanna Westmore ★★★☆☆

   Not easy to park,short stay in road outside ,public council carpark up the road or down that are expensive and then steep hill up or down . Went for christmas meal .there was several other groups as well as ours ,very squashed in .unable to talk due to noise level from all the people and a disco playing music while we ate . Food was fair no vegatarian selection .just the one option for each course . Decor was clean,but dated

   almost 3 years ago

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