Happy Tortoise Habitat Pet Store in Hull, Kingston upon Hull

Reviews

1. Random Surfer ★☆☆☆☆

   I made an order in August of 2024 for a duplex tortoise table and few accessories, it is for international delivery so I understand delay is normal, but not for more than 6 months! After confirming and paying for the order, you recieve a single email with details on the items you bought, but never again any update about tracking details, whether the order got shipped, nothing at all! There is no possible way to contact the seller except by directly calling or messaging the mentioned phone number, which is very inconvenient and costly for international calls. Few months passed since I made the order and the seller kept telling me that he will contact the shipping company, with no further update on the status of the parcel, after more than 3 months, he confirms that the shipment got lost and they are unable to deliver it, and that he will issue a refund that should reach me in about 14 working days, more than 2 months passed since then and the refund hasn't reached me to date, everytime I contact the seller he gives out very vague answers with no details or updates about the refund. Very bad experience, I regret making this purchase, please be careful if you are an international customer, I do not recommemd at all!

   1 year ago
2. Reece Evans ★★★☆☆

   The product was dispatched 2 weeks after the order was made. The product is ok. Lots of knocks and marks on the wood. Screws have been laid hastily and split the pine. I requested the legs be reduced in size and they have not been cut, despite being told they would do so. The ceramic lamp holder included on the arm was a nice bonus. Product works, and is one of the only large tables on the market that isn't laminated MDF.

   1 year ago
3. Robert Richardson ★★★★★

   I bought a tortoise table and it is really nice quality and just what I needed. Especially the mesh cover to keep out little hands! The wood is really nice and the table is nice and deep. There were a couple of issues with the order but these were quickly resolved on speaking with Ken who was friendly and helpful. Thanks Ken.

   1 year ago

1. Ludgate House Antiques ★★★★★

   I’ve just received my fabulous penthouse tortoise house. It’s beautifully made and a great size. Mr Darcy is having a great time exploring his new home.

   almost 3 years ago
2. jade chapman ★★★★★

   Bought for my son for christmas, the table is amazing really well made came with everything we needed, cant believe how small the tortoise is but hes doing amazing and very well loved by us all thank u so much

   almost 3 years ago
3. Jay Murray ★★★★★

   Just received my tortoise table, now I can't wait to get it set up with substrate and decorations for my tortoise to enjoy. The pictures don't do these tables justice. Beautifully made, and attention to detail is exceptional. It arrived 5 working days after delivery. It was well packaged and arrived in pristine condition. I would definitely recommend anyone to purchase from here. Owner was very polite and helpful when I telephoned. The price for this table was brilliant, you just couldn't make it yourself and it look as good for the price I paid. Thankyou happy tortoise habitat, I absolutely love it !

   almost 4 years ago

1. Inga Gribuste ★★★★★

   Good seller. Explained everything we needed to know about owning a tortoise. Also they sell lights and tortoise house if you need one. I can recommend this seller. Thank you

   almost 4 years ago
2. Reens ★★★★★

   I dont often review many companies but I feel I have to on this occasion as this company does not have a fair rating. Thank you so much for our beautiful tortoise table that currently is the brand new home to our 2x baby hermann tortoises. We brought the large with a starter pack and our hatchlings have tonnes of space. Wonderfully made, super fast delivery and great customer service. Cant thank them enough!

   almost 4 years ago

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