Lovely merchandise as gifts and for the family. Had an issue with delivery where they lost the parcel and the team could not have been more helpful in responding and resolving (by way of an expedited replacement of monogrammed items). Very impressed and very grateful 2 weeks before Christmas!
Purchased 2 bags. One was fine the other very poor quality with poor quality personalisation. Contacted 6 weeks ago spoke to someone on the phone promising to get back to me. No communication. Phone is on a loop. No one at other end. Terribly frustrated.
I ordered on 6 June with an estimated 5 day delivery window. The parcel was already 2 days late when I contacted customer service, only to be told Evri (yes, they still use them…) had “attempted delivery” despite no knock, no card, and no attempt actually made. I live over an hour from the depot, yet the timestamps they provided showed the driver left the depot and “attempted delivery” just 25 minutes later? which is either a lie or the driver was doing 100mph. I pointed this out, and the company took 26 minutes to reply….. only to fob me off with “we’ll investigate in 3 days if tracking doesn’t update.” Then they said “contact us tomorrow if it doesn’t arrive”… but guess what? They’re closed that day. Absolutely embarrassing level of service. My items where not even customised, i dread to think of the delivery time if they are….
Ordered a gift for my newborn Grandson with a personalised card marking the occasion. This shower of a company not only got his name wrong it was for a child for his first day at nursery. Obviously no quality control before dispatch and never again will I be using this company. Had to give it 1 star as 0 not available
The unit is on the left-hand side. As you turn left stop at the front of the barriers. Call the warehouse and follow the instructions.
You know it's bad when the staff. Safiah, Shuma, and Nelma have to try and up the ratings by leaving their own reviews. Hopefully they get a pay rise for this. Half the products are out of stock or damaged. Complain and they will replace for free.
Great customer service. I have ordered numerous products from them and all items have come beautifully packaged and of a high quality. One item was faulty and a replacement was arranged immediately.
My 1st Years is located at DC4, Cheaney Drive Grange Park Industrial Estate, Northampton NN4 5FB, UK
You can contact My 1st Years at +44 20 3874 2225
You can find directions to My 1st Years by following this map link