Great company to deal with, my kennels arrived on time and John and Leanne were always on hand to talk to and give any info I needed. I would advise anybody looking to purchase kennels to use these guys
Fantastic from start to finish, I suddenly had to stand down my working dog. And needed another kennel quick. These guys went above and beyond to get the kennel to my address as soon as possible. We currently have 2 of their kennels and opted to use these again. Due to the customer service and how above and beyond they go to help out their customers. I would highly recommend these guys. Thanks again guys
I did a LOT of research before deciding which company to use and Buchan's ticked ALL the boxes. The ordering process, dealing with the company, the staff, the quality of the materials and the construction process is totally professional. I am very happy with the final result and the pups are even happier they now have their own pad! Special mention to Leanne, who was the first point of contact and a credit to the company! - Thank you! - TWO YEARS ON . . . Recently had to move to a new house and contacted Buchan to remove and reassemble the kennels at the new property a mile up the road. The service, as ever, was remarkable and swift. John & Jason started at 9.30am and the job was completed by 2.30pm - thoroughly professional. A BIG thank you guys from Willow, Monty and me!
I’ve bought 3 double thermal kennels and a whelping/store area plus run spending roughly £20k. The kennels have been ok, they have poor ventilation creating mold. There is rust to some of the supposed none rusting components and things like door hold backs which he forgot to put on all doors have been left undone. Asked to come back multiple times via phone as wanted some additional work and repairs done which I was willing to pay for but as they only be ‘small jobs’ relative to the large amounts previously spent John has ghosted all calls leaving Leanne to just field the messages (who I’ll add is very pleasant). There is zero aftercare, once he’s taken your money forget about any service. The man is ignorant!
We had our kennel delivered at the end of August and couldn’t be happier. The quality is superb and the customer service was brilliant from start to finish. John was so helpful. We would not hesitate to recommend Buchans Kennels.
I cant speak highly enough about the Buchan Family Business.The whole process of seeking advice from Leanne to the delivery and assembly of the Chatsworth Triple Kennel Block was seamless . Mr Buchan very kindly responded immediately to my request to bring the delivery date forward due to my altered circumstance and two of his delighful and professional sons arrived to install the kennels . I am very impressed with the qualiry and finish of the product ..and will highly recommend the company to anyone considering choosing Buchans .
We did a lot of research on where to buy our kennel, but after speaking to Leanne at Buchan's, who was so lovely and helpful, we decided to go with them. They helped to get our order processed quicker than their original lead time as we had a specific need for the kennel sooner, which was so greatly appreciated. When it arrived, the guys delivering it were prompt, polite and had the kennel up within about an hour! The kennel itself is great quality and looks really smart. We couldn't fault the service or the product. Thanks very much to all at team Buchan's!
Buchan's Kennels & Structures Ltd is located at Unit 12B, Longport Enterprise Centre, Scott Lidgett Rd, Longport, Stoke-on-Trent ST6 4NQ, UK
You can contact Buchan's Kennels & Structures Ltd at +44 1782 566677
You can find directions to Buchan's Kennels & Structures Ltd by following this map link