Hot Tubs At Home

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Reviews

1. Andrew Cheng ★★★★★

   Great company. I bought our first hot tub from them over 8 years ago and I have recently upgraded to a newer model. On both occasions, Jennifer was extremely helpful in explaining the features of the different makes and models available and advice on the best model to meet our requirements. We also have our service plan with them to ensure everything is running smoothly. The engineers are very helpful, professional and friendly. Highly recommended.

   almost 7 months ago
2. Christian McFarquhar ★★★★★

   Had an issue with a swim spa - got booked in - no messing about - two guys came out and fixed the issue. Downside is that we all need to get swimming again. Much appreciated thanks for a great service.

   1 year ago
3. Carole Hext ★★★★★

   Steve and Mark visited today to service my rather neglected hot tub and I have to say from start to finish they were wonderfully professional and very hard-working and caring in their approach. I cannot fault the service that I have received today. They have been phenomenal.

   1 year ago

1. owen clements ★★★★★

   I’m writing this review at 6am in the morning whilst drinking an espresso sitting in my newly installed hot tub contemplating how great life is. As soon as we walked into hot tubs at home in January we knew that this is the business we would buy from. Our hot tub purchase is one of the biggest investments we made in our lives and it was critical to me to buy from experts who would help us. As soon as we met Jen any concerns we had were washed away (teehee) her decade plus of knowledge, her enthusiasm and whatever you need attitude was infectious. Fast forward to Darren, Andy and the teams exceptional instal and the businesses after care support and you have an amazing business to buy with confidence from. Thank you so much hot tubs at home we feel safe in your expert hands and happy sitting in our beautiful tub

   1 year ago
2. Silverstone Leasing ★★★★★

   We would highly recommend Hot Tubes @ Home! Great company and team.

   almost 3 years ago
3. Nick Jackson ★★★★★

   Firstly thank you to Alice an excellent sales person who I would highly recommend. We purchased our hot tub at the end of last year and from day one has guided us on how to keep it tip top and crystal clear. Secondly we have just had our first drain and refill. Brian turned up what a credit to the company. Nothing was too much for him. Top service from day one from all departments. Many thanks Nick and Emma

   almost 3 years ago

1. Dean Capehorn ★★☆☆☆

   We purchased our hot tub around this time last year and as with most of the reviews everything up to the install was great. When the hot tub was installed and we were given a demo of it working and that's when i noticed the waterfall was struggling to pump water out let alone represent anything like what Coast Spa advertise. It turns out this was a known fault which we hadn't been advised of at the point we purchased it. We followed up with the office and they told us Coast Spa were working on an new part which would sort this out and was given a lead time of 2 to 3 months. The time came and went but i hadn't heard anything back from Hot Tubs at Home so I called and after they followed up with Coast Spa I was told the part had been made and it was just going through quality testing so all going well it should be shipped in a couple of months. Again, the couple of months past so I called Hot Tubs at Home and i was told some one would call back with an update which they didn't so i had to chase again. Eventually I was told they don't know whats happening as they're waiting for an update from Coast Spa! Its now been nearly 3 months since i last heard off of Hot Tubs at Home and we're still none the wiser when this is going to be fixed nearly a year after it was installed. I understand that the pandemic has caused problems logistically across the world for lots of businesses but from what i understand Coast Spa are still shipping new tubs so shouldn't have a problem shipping a new part. The other frustrating part is after spending over £20,000 on a hot tub never once has anyone from Hot Tubs at Home called me to give me an update, its always been me chasing to find out any update.

   almost 4 years ago
2. Penny Lennox ★★★★★

   I've just had my hot tub emptied cleaned and refilled by the lovely Brian from the hot tubs at home team. Nothing was too much trouble and tub looked fabulous when he had finished. Worth every penny of the quarterly cleaning and service plan offered. Would highly recommend

   almost 4 years ago
3. Phil Dascombe ★★★★★

   We've had our Coast spa installed for almost a year now, it took me a while to decide which manufacturer/ reseller to go with but came to the conclusion that Coast & HTAH were the one for us. The lead time was longer than hoped but the product itself was well worth the wait. I can’t recommend HTAH highly enough, they’ve always been extremely helpful and really know what they’re doing, nothing is ever too much of a problem.

   more 7 years ago

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