I went in on Christmas eve to buy a gift for my wife, what a great experience the staff was welcoming and very polite especially Lauren who helped me pick the perfect watch and ring she was very polite a credit to the company 100% recommended will be back again soon
Very thankful that the manager answered the phone outside of their work hours — without them, this situation wouldn’t have been resolved. I went into the store to return/exchange £90 earrings that were bought for me as a Christmas gift. When I opened them on Christmas morning, the earrings weren’t in a box and one of the stud bars was slightly bent, likely due to the lack of proper packaging. I assumed this wouldn’t be an issue and that they would simply be exchanged. I arrived on Boxing Day after Google stated the store was open 10–4, but unfortunately it was closed. We returned the following day and were initially greeted pleasantly, told an exchange would be fine, and given time to browse. Around five minutes later, I was told that company policy meant earrings could not be exchanged — which was surprising and frustrating, given I’d just been told the opposite. I explained that the earrings cost my partner £90 and had not been worn. While I understand hygiene policies, these earrings were visibly bent when gifted so I never attempted to put them in my ears. I asked to speak to a manager but was told they weren’t in and I’d need to return another day. Another staff member suggested calling the manager, which the first assistant then did. I again explained to the other assistant that the earrings were bent when gifted and had not been worn, but was told they couldn’t be exchanged because it is unhygienic if I’d worn them and they couldn’t guarantee I hadn’t. Thankfully, the manager agreed over the phone to allow an exchange. However, the first shop assistant described this as a “one-off,” which felt uncomfortable given the circumstances. I also questioned why a gift receipt would be provided if the item is non-exchangeable; I was told gift receipts are only for warranty purposes and that the policy was on display. I suggested customers should be clearly informed at the point of purchase — particularly men when buying earrings who may not know this information — this was misunderstood and a comment was made about gender stereotyping, to which I did not respond. Although I’m relieved the issue was resolved, the overall experience was unpleasant and unnecessarily upsetting for my partner who had made the original purchase. We were given a credit note and spent this immediately due to the tone and atmosphere, knowing we wouldn’t be keen to return to the store anytime soon. Huge thanks again to the manager for authorising the exchange over the phone. Unfortunately, the in-store experience and tone from staff really let things down.
I recently purchased a Shaun Leane necklace online from this shop as it was the best price I could find for this particular necklace compared to many other shops. The necklace arrived super fast and in perfect condition. I’m so pleased with such great service. Thank you and I will shop here again!
A fabulous customer service experience from start to finish.. The team went above and beyond to send a gorgeous Vivienne Westwood handbag to me in Australia. The service was exceptional, from the emails, to the lovely phone call and the very swift dispatch and delivery, the whole process was professional with a very personal approach.. Thank you so much..
Amazing, Harriete was very cheerful and helpful, both her and Mollie helped to set up my sons new G Shock which hes supper happy with, and equally, I love my new VIVs too. Great customer service.
I am so pleased I found this place after so many recommendations from others. The lady was so helpful and had exactly what I wanted, in fact I was spoilt for choice. Thank you so much for your help, enabling me to choose the perfect gift. Your shop is now on my own wish list!
Took 2 gold neckchains into the Scunthorpe branch wanted cross removing from the small chain and putting onto thicker chain not a big job really but come on guys really £6.. are you sure £6.. staff in shop are so very friendly from start to finish.. many many thanks great job fantastic experience massive thank you.. JOHN R.
Really appreciate the phone call and the follow up. Delightful customer service. Looking forward to shopping at Coe and Co again.
Fantastic customer service from everyone contacted especially a young man named Joey. Larger Organisations could learn lessons from this company…efficient speedy service delivery.. I would recommend this company to anyone looking for that something special.. well done to all involved
Easily a 5* experience from start to finish. I ordered a necklace for a birthday, where Joey was incredibly useful and upgraded the shipping at no extra cost to ensure the package arrived on time. It turned out the recipient didn’t like the necklace, so I requested an exchange for a different necklace - which was processed extremely quickly, with little input from myself apart from choosing a new product. Big thanks to all at Coe and co, and specifically Joey. I will definitely be shopping here for any further online jewellery purchases.
Coe & Co is located at 130 High St, Scunthorpe DN15 6ES, UK
You can contact Coe & Co at +44 1724 840576
You can find directions to Coe & Co by following this map link