Sport store in Keighley

“I needed additional weights for my V-Fit cable machine (cos I'm THAT hard) so emailed the address in the user manual. A prompt response arrived from Chloe (more on the advantages of Chloes later) advising on parts and prices with direction to phone to order. I phoned and, after a short wait, my call was answered by..... Chloe! Not a well meaning but ultimately useless poor minion in Mumbai but Chloe in actual West Yorkshire in that there actual Great Britain. The UK no less! Who'd have thunk such a state of affairs could still exist in these times wot have gone to hell in a hand cart on fire and covered in poo??? Anyhoo, she told me what I needed, emailed me photos to confirm whilst on the call (which informed me I only needed one component), checked with a colleague to be sure, then told me the cost. £29.99 incl shipping. Not £299.99. £29.99. For weight equipment. And free shipping by a trustworthy courier. Not Herpes. Not Curdle. Actual Parcel Force. Free. To north east Sutherland. Amazing. Two days later it was fitted. I did that bit, not Chloe. She wasn't THAT keen. All this gushing is a mark of how shockingly bad customer service and high prices has made me/us feel. So when an experience like this happens, it's cause for jubilance. I feel like I'm constantly chasing incompetence and stupidity so this is a joy. Every company needs a Chloe. Chloes are brilliant. Must be the Ancient Greek thing. Incidentally, I'm not actually THAT hard. I'm a jessie with a weights machine but one can dream. My whippet Jeff outdid me on the pec fly yesterday. A tad galling....”

“It took 38 mins to turn a bad experience into a great one. I bought a front and rear dashcam and got Halfords to fit it. However i was not happy on my return to the vehicle to find rain water down the inside of the drivers door and the rear passenger seat. Both the cameras were badly aligned and there appeared to be excess cable showing. When i returned home i contacted Halfords customer services. A couple of days later i recieved a call from the manager, who apologised profusely. He asked if i would revisit so he could sort it out. What a difference one person can make between a bad and great experience. The original fitter seemed to have no time for me, would not explain the system or show me the work.I now understand why! The manager Tom, who refitted the cameras, fully explained their opperation and whose incitefull knowlage made me more confident about its usage as well as the capabilities of the system is an asset to your company. Well done.”

“They have all uniforms for schools around Keighley. Park in nearby Morrison car parking. Decent pricing.”

“Was served today by a lovely lady, she is very knowledgeable in her products and has horses herself which is comforting to know that I'm not being sold something just for a sale! I would highly recommend them and will definitely be back when the spring collection arrives in store”

“Awesome staff and great product options for a local sports shop. Last of a dying breed and needs supporting! But local and support our local businesses.”

“Had a home service carried out on our treadmill, very prompt service and good advice provided. Would definitely recommend”

“Fantastic customer service and quality products! When having to deal with 75 children for Leavers Hoodies it can be complicated and time consuming but the client journey made so much easier using GB kits”

“Very good shop. Staff very pleasant and helpful. Bought a Rina long-sleeved top in their Bowness shop but they only had one in my size. Rang Keighley store on Sunday who kindly checked their stock and they had my size. As I could not collect the top until Monday they were able to keep the top on one side for me. Am very grateful for their help.”