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Address: 77/81 High Street, Guildford GU1 3DY, United Kingdom
Phone: +44 1483 565412
Website: ernestjones.co.uk
“Brilliant service from start to finish. My Raymond Weil needed a replacement battery and having bought it from this store 3 years ago I decided to return and see if they could help me. From the moment I was there the customer service was brilliant, I asked for the clasp to be adjusted at the same time which they said was no bother, a pleasant surprise!! I was given the receipt and told that in two weeks time I would be called and told when it’s ready for collection. True to their word two weeks later I received the call and told it was all finished. I collected the watch that was back to working perfectly, the clasp was fixed at no additional cost and I could see it had been looked after as their wasn’t a mark on it! I was skeptical due to it being a chain as you never quite know what to expect but the Guildford store does Ernest Jones proud! Will definitely be using again.”