1
Address: The Embankment, Twickenham TW1 3DU, United Kingdom
Phone: +44 20 8892 0863
Website: greeneking-pubs.co.uk
“We had reserved a Christmas lunch for ten individuals at a different Green King establishment. After receiving only generic confirmation emails and no further communication, we visited the pub a week prior to our booking, only to discover it was still under construction. Dec, the Area Manager, was present and clarified that a mix-up had occurred, and our reservation should have been canceled. Following some concern, Dec successfully rebooked our lunch arrangements at the Barney Arns in Twickenham. Our visit to the Barney Arms was met with exceptional service from Chloe, who demonstrated remarkable helpfulness and understanding, effectively alleviating any concerns we had. Our Christmas luncheon was exceptional, characterized by outstanding cuisine and a superb ambiance. The staff provided exemplary service. Dec, Chloe, and the team provided exceptional assistance. We will certainly be rebooking for next year. Thank you for making our Christmas Day truly special.”