Marks and Spencer
“This is a huge store but very well set out. Coffee shop is great and although you had to order via a machine your coffee and sandwich was delivered to the table. It was very busy but the service was great. The table next to me had not understood the ordering correctly and over ordered so when the drinks were delivered there were too many. The lady waiting the table was so kind she sorted them out without causing and issue and organised a refund too. Very thoughtful. Sometimes we older people don't understand these machines and it would be a better idea in my opinion if there was someone there to assist with this or just by asking older people if they would like assistance ordering. As I said it was rather busy but well done to the lady who sorted it out.”