Ciao Bella Bar & Restaurant Restaurant in Leeds

Reviews

1. Sam Weston ★☆☆☆☆

   Amended- To reply to their response which is false. Facts are as follows- The younger friendly waiter actually said they 'may' accept our booking but without the wowcher voucher! Are you joking? You didnt refuse us service at all you just kept saying we didn't have a booking which we proved we did. A couple came in literally just before us, they kept the door open for us and got a table? So you were willing to accept our booking if we didn't pursue our wowcher booking? My husband was 100% correct it is like the 1980s..you have receipts stapled to a diary that's all crossed out looks a farce you spent about 10 minutes trying to find our receipt. No wonder you don't know who's booked what. Trying getting a proper system in place. Nothing from the owner not sorry yes I can see you have made the booking as you've made a payment and offer a table. This is what you would actually expect to happen as you were empty apart from a few tables? We came for a family meal but I wouldn't waste my money. We were frustrated as you can imagine but you have zero people skills - nada, nothing. Imagine being questioned you haven't booked, show us your receipt. I felt like I was under interrogation. You found our receipt (eventually!..but you had the wrong name attached it said Dan?!), refunded me (after my husband having to show proof of payment on his banking app!) but just admit you don't like your customers using vouchers. The chef was staring over with his arms folded he obviously wanted an early finish and he got one. You close at 7pm and didnt want our booking so pretended we didnt have it in the first place. You are only 3.4 stars on trip advisor and your negative reviews are all of the same negative nature. Problems with bookings, rude nature, it always semes to be the customers fault ha! etc.no wonder customers get frustrated its a joke. I felt like I worked there having to find my receipt in your 'diary'. No wonder you're empty, you have no customer service skills whatsoever. Reported to wowcher. Zero stars 100%. I had to put 1 star as wouldn't post without at least 1 star..whats all that about?! Absolute joke of a place! Rang to book our table for 4 on Thursday for tonight. Came in told me I didn't have a table? Showed him my bank of the £20 deposit. Then he said I'd booked for tomorrow? I said again I have work tomorrow? So definitely did not book for tomorrow..no apologies They don't even close until 7pm and wasn't even full so could have easily accommodate us a couple had come in just a few mins earlier. Nothing just said they'd refund us. Looked liked they'd spoken to chef, seen our Wowcher voucher and didn't want to know. Can see from the reviews they don't like the wowcher bookings...so why take them? Also told me he could see a table for Dan for Monday? My name is Sam? I confirmed again I said I had booked a table for tonight, paid deposit & showed him. I have eaten there before and it was lovely. Thanks Ciao Bella...let me sort this through wowcher for a refund. A tip for customer service please don't accept bookings if you can't accept or take them. I'd like a response too but given your lack of customer service I doubt it.

   almost 6 months ago
2. Jaber M ★★★★☆

   Visited Ciao Bella restaurant and had an amazing experience. We ordered the risotto and pasta, and both were absolutely excellent . The presentation was beautiful, the atmosphere warm and inviting, and the service friendly and attentive. Definitely a place worth coming back to.

   almost 11 months ago
3. Madison Riley ★★★★★

   Delicious food, delightful service, and an altogether fantastic evening out! We were escorted in like royalty, doted upon during the entire meal, and served up delicious pasta that nearly had me drooling as it was placed in front of me. I had some magical pesto-like concoction that was so flavourful and cooked to al dente perfection.

   1 year ago

1. andrew sykes ★★★★★

   Visited on the 22/09/23 Had the pizza bread with tomorrow for starter which was really tasty and light. Had lasagne for main. Bottle of Prosecco for drinks. Really enjoyed the meal. Very good value for money. Tipped staff. RECOMMENDED. Can’t really comment on the negative reviews. Maybe Groupon customers???

   almost 2 years ago
2. Vlad Petruhin ★★★★★

   Fantastic Italian restaurant. Great atmosphere. Really good prices. Big Calzone Kiev was in the menu only £10.95 and taste great! Thanks a million for great staff. Very friendly staff. Very good quality coffee and only £3. Really recommend to visit it and you can find them in GROUPON as well. But I tell you that prices in menu is really good as well. Have a nice time in this restaurant with friends or with family!

   almost 3 years ago
3. Jeremy Brook ★★★★☆

   We went early so the service seemed a little slow. Staff were polite and helpful. Food tasty and reasonably priced. Will go again.

   almost 4 years ago

1. Graham Martin ★★★★★

   Excellent meal for our family of four, using a Wowcher deal. Pizza al pomodoro, Spaghetti Bolognese, Tagliatelle Vecchia Roma (x2) & Tagliatelle nere con Capesante a Gamberi. The food was extremely tasty and service was excellent. Highly recommended.

   almost 4 years ago
2. Lesley Marsh ★★★★★

   I visited this restaurant as I had a Groupon voucher. The service was amazing, staff were wonderful. The meal was out of the world. My partner had the scallop starter and said they were the best scallops he had ever had, then he had the veal which was equally wonderful. I had garlic bread starter which was delicious followed by shredded beef tagliatelle, absolutely beautiful. We will definitely be visiting again. They also do an early bird menu and lunch time menu as well which seems very reasonably priced.

   almost 4 years ago

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