Zizzi - Liverpool One Liverpool

Reviews

1. Daniel Leonhardt ★★★☆☆

   Stopped here for lunch with two kids around midday. Starters and drinks were relatively fast to arrive, but then the mains didn't show for 30 minutes, and when a waitress went to enquire, we were told it was because of the kids' starters apparently delaying the whole meal - not sure how a few carrot and cucumber sticks and some premade fussili chips can do that but ok. Then we got our food and my wife's chicken pesto pizza had onions on it, which she doesn't like - even though the menu doesn't say it contains any (chicken, pine nuts, pesto, mozarella, mixed leaves). Well, according to another waiter, mixed leaves actually means mixed salad, which contains onions for some reason. They did remake it with no onions, and the mixed leaves turned out to be iceberg lettuce, including huge pieces of the heart. And after that, we noticed the waitresses were a lot colder with us. The rest of the service was slow. When paying the card machine was already on the tipping screen, set to 12,5% as default. Set it to 10% whilst trying to ignore the glare of the waitress and left. Overall a disappointing and overpriced experience.

   almost 7 months ago
2. AJC 04 ★★★★★

   Fantastic Zizzi restaurant. Drinks were served quickly and allergies taken seriously - our young waitress was really friendly, inviting and she was a great server. For food, I had the Chianti Beef Ragu - absolutely deiclious. Great quality meat, red wine sauce was top notch and the pasta was smooth. Portion size needs to increase but other than that, it was spot on. Other party member had the goats cheese pizza - although it looks overwhelming, the bases is spread so thin, there isn't that much really. Tasty and would eat again. Defo recommend going - Zizzi seems accessible for all age groups and party sizes. Great location and nice views if you eat outside.

   almost 9 months ago
3. Joeri Peeters ★★☆☆☆

   Of all the times we’ve eaten at Zizzi, this has definitely been one of the more disappointing experiences. First of all, the staff were very friendly and helpful. We were generally served promptly and didn’t have to wait long. But then something happened that really made me raise my eyebrows. One of the waiters dropped a small pot of tomato sauce while clearing our table. No big deal – these things happen. Apart from the floor and a small part of the wall, nothing else got dirty. The waiter immediately informed his colleague behind the counter. She sprang into action right away and started mopping up the mess with some paper towels. “What great teamwork,” we thought at first. But then we noticed that she only wiped away the biggest spill and then very strategically placed the ‘Caution Wet Floor’ sign over the rest. The waiter who dropped the sauce came back shortly afterwards to finish cleaning up, or so we thought. Unfortunately, it was a half-hearted effort: quick and careless. The tomato stains were still stuck to the wall, and the ‘Caution Wet Floor’ sign was left there, awkwardly in the way. That’s when we started to look a bit more critically, and other things stood out: The counter was an absolute mess. There was a rubbish bag on top, staff drinking glasses, a few of their mobile phones, plates for setting tables… Behind the counter, a cupboard was left open, crammed with cardboard packaging. On the floor by the counter, there was first one and then two large empty boxes. All in all, very untidy. And then the food: For starters, we had the cheese fondue – absolutely delicious. Truly brilliant! For the main course, we both had pizza, but it was extremely dry. Hardly any tomato sauce, and the cheese was overcooked… And finally, the noise. At least half of it definitely came from the staff and their work: the kitchen was quite loud – not from the cooking (that’s part of the charm) – but from loading and unloading the dishwasher. On top of that, behind the counter, it seemed to be tradition to throw glass bottles into the glass bin with a crash. Really a shame – and very unpleasant.

   almost 11 months ago

1. fkcz76 Uni-troll-pig whisperer ★★★★☆

   Fabulous food. So good I returned the following evening to have the prosciutto carbonara again! Had Arancini for starter one night, and garlic bread the next night (garlic bread is always my fav). Great place, though a bit pricey. Wish they didn't charge for soda water though, as that does feel stingy. TGI Friday's don't charge for soda water. So the second evening I requested tap water with my mocktail instead of soda water.

   1 year ago
2. Irene Codd ★★★★★

   We ate there early evening yesterday. We enjoyed the food and especially pleased with Madalina’s friendly, attentive manner. It helped to make our visit really enjoyable.

   almost 3 years ago
3. Louisa Harrison ★★★★★

   Visited Zizzi today & received a great customer service. Wait staff were friendly, attentive & knowledgeable on their menu. We had a minor issue with my partner's meal but the manager came over to speak to us and went above and beyond! Would not hesitate to visit again.

   almost 3 years ago

1. Angela Elshafei ★☆☆☆☆

   I decided to pop in for a quick birthday lunch as the zucca salad is one of my favourites. I wish I hadn't. Service was slow while servers stand around doing nothing. My drink was served in a dirty glass that was changed on request. The zucca salad (that I've had numerous times for years) was bland and had clearly been thrown at the plate. The chicken was precooked from a packet - bland, watery and vile. I put loads of balsamic and salt on the salad to try and get some flavour but gave up. Server didn't say a word taking away my half eaten meal but did bring the bill quickly (obviously!!). I didn't complain as I'd already had to ask for the wine glass to be changed and didn't want to spend my birthday lunch complaining. The last time I'd ordered the same dish here it was amazing but today there was clearly a problem. Not sure if I'll be back with the range of restaurants available in the city centre.

   almost 4 years ago
2. Adelina ★★★☆☆

   Great customer service, starters were fab. The pizza was way to spicy and just greasy not much flavour. My tiramisu was lovely. The bar tender wasn't happy how many managers they employed there over time. Doesn't seem very professional to discuss this around customers.

   almost 4 years ago

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