New Look

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Reviews

1. George Gray ★★★★☆

   Fully stocked shop with some reasonable bargains to be had, friendly courteous service

   almost 3 months ago
2. Diane Tan ★★★★★

   Great customer service especially from Maria.

   almost 4 months ago
3. mandy collins ★★★☆☆

   Today I visited the new look store in broughton. It was fully stocked and tidy and coordinated. I decided to buy two dresses and a jumper along with some hair accessories. Whilst I was waiting to be served as there was someone being served. I noticed a young member of staff at a till, she seemed to be looking down at the till and I assumed she was busy otherwise she would have called me to serve. Then another member of staff kindly called me to say to move to the young lady at the till. Whilst being served unfortunately the young assistant scrunched all my new items into a ball before placing in a bag. She then asked me for my email to send my receipt which I gave and she typed in, she didn’t ask for any clarification so I assumed she did it correctly. Unfortunately I have still not received my receipt and I have checked my junk email too so I assume she didn’t send it to the correct email. She was polite but I just wish that staff would take more care when placing items of clothing into bags as all my new clothing was very creased when I got home and the experience was not good. Staff taking care to place your newly bought items tidy into the carrier bag is part of the service but on this occasion this was not the case and I would say the service was below expected standard.

   1 year ago

1. Charlotte Shearer ★☆☆☆☆

   Friendliest staff. But the returning of online purchases is a joke. Having to connect to their WiFi to Google something to get a QR code, to then wait 10 days for a refund, when all I wanted to do was exchange. Jokes. The need to QR code everything is getting pathetic now.

   1 year ago
2. Void ★☆☆☆☆

   A few weeks ago my mum went here to shop for new work clothes, and she was abused and discriminated against by the staff, because of the colour of her skin She was so distraught by the experience she left all her shopping there and cried in her car, she was stalked around the store by multiple members of staff and when she went to the till to complain and tell her story she was told “many people have been stealing” insinuating that. “Her people had been stealing” I can’t honestly believe this happened in 2024 disgusting

   1 year ago
3. Heather Hughes ★☆☆☆☆

   Terrible customer services, been spoken to this evening by a member of staff I’m assuming a member of management like I was competitive beneath her. The whole experience was awful will never shop here again I’m disgusted!!

   almost 3 years ago

1. Steven Hughes ★★★★☆

   With wife who bought 3 items quick to checkout.

   almost 3 years ago
2. Sylvia Prankard ★★★★☆

   Busy shop with queues for the changing rooms, however the assistant in charge kept the customers moving so there wasn't too long a wait. Plenty of choices and a good sale range also. Liked the way the jeans are displayed by name so it's easier to find the style you're after.

   almost 3 years ago
3. Jane Millington ★★★★★

   They have got a large selection of beautiful summer clothes and handbags prices are very reasonable staff are friendly and approachable I would highly recommend this company

   almost 3 years ago

1. Billy Bob ★★☆☆☆

   Offering a 20% of cars through May, I got to the till with five full priced item, one sale item, the assistant ran everything through the till, presented the 20% card only to be told it wasn't valid because I was purchasing a sale item! Would have been helpful if they'd just put the sale item through separately but they didn't. Not impressed.

   almost 4 years ago

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