Me and my husband took my mom and his aunty here for an afternoon tea. Tables were clean, lovely decor, and we all very much enjoyed our food. The staff called me ahead of time and to go through the sandwich choices, there was plenty of tea given, food selection of cakes too. Would definitely visit again ☺️
My parents and I come here semi-regularly for drinks and cake. Libby always greets us politely at the entrance and makes us feel welcome right from the moment of arrival. The other staff are also friendly and try their best to please. They have a great selection of cakes and they’re cut into generous slices. I highly recommend The Garden Room and would like to thank all the people who work there for doing such a terrific job.
Very friendly staff and lovely food (see photos!). Great choice of food and drinks on the menu, all reasonably priced. The place is very clean, including the toilets, and there's plenty of parking. There's also a beautiful, enclosed seating area out the back that's perfect for relaxing. Highly recommend!
This is my 4th time coming to this restaurant (The Garden Room) in 2 months. Usually everything is average: Food & Service but this time the food was below average & service was simply poor. I raised issue with 3 members of staff and nothing was done other than to make funny faces at me as if I were an idiot for raising the issue, it was both rude and showed how poorly they had been trained in giving good service. Below average dining experience unfortunately this won't improve without honest feedback reviews like this one. Food both taste and how it looks is below Wetherspoons quality, the thing that makes this place popular is the atmosphere and nice restaurants vibes but that is it. 1st Issue Raised: Watery Mushy Peas. I asked why the mushy peas looked so watery, I tried to give them a stir and it was more water than peas. I raised this with the server who gave me a confused look as if these were normal mushy peas. I eat out 2 times a week and have done for 3 years and I've never seen mushy peas in a pot of water. I googled what mushy peas looked like and asked another server if they thought they looked normal... They looked at me as if I were an imbecile which frustrated me so I showed them the Google pictures of mushy peas and only at this point did they see what was wrong. Then they blamed how the mushy peas came to the restaurant and walked off. I was left with the vibes of they couldn't be bothered to sort it out. I then raised it again with a 3rd member of staff and they laughed it off. Frankly the attitude of this place needs some sort adjustments. I quickly paid for my share and left. 2nd issue: why ask if you want ice and then ignore the answer? If you bother to ask if someone wants ice or not at least follow through on their answer. Shows again how little they care about good service. I am sorely disappointed in this place and wouldn't recommend it for any food, only hot chocolates which fortunately are hard to mess up. I don't like to give low star reviews but there's no way a place can get better without honesty. The Garden Room needs to work on training their staff better in service, ensuring there's quality assurance in the kitchen for food going out and improving the quality of the food being prepared. The time I visited before this I booked in advance (they got the name wrong despite spelling it over the phone)... The Sunday dinner was frankly just not good. The dessert however was tasty.
Had lunch at The Garden Room today on the way home from a hospital appointment where the news I received wasn't the best, our waitress Libby could see I was a bit upset and was so lovely and understanding and very kind, makes you feel just a little bit better when people are kind and take time out of their day to make you feel even a little bit better, so thank you for listening and also fantastic food and wine, highly recommend and definitely will make a return visit.
Ok, this is a nice place good for a cuppa or a coffee and a snack. The service was good. Nice bright place not cramped. Very nice relaxing atmosphere then you can look around the garden centre before or after eating. They sometimes have a Bakewell tart that is on point. Look out for it.
Lovely homely place have been here several times. Freshly cooked food which is always tasty. A great selection of homemade cakes to choose from. Very friendly helpful staff. You can also sit in the garden with your dog . Highly recommend
The Garden Room is located at 213 Chester Rd, The Royal Town of Sutton Coldfield, Birmingham, Sutton Coldfield B73 5BD, UK
You can contact The Garden Room at +44 121 321 6078
You can find directions to The Garden Room by following this map link