The Hazelwell Restaurant in Stirchley, Birmingham

Reviews

1. Tanya Marcus ★★★☆☆

   Not good. £26 (includes delivery) for a mediocre meal, we got 2 small portions of fries and two burgers. The meal was meant to come with two drinks but they didn’t arrive. The burger buns were burnt and all I could taste was burn, the bacon on the beef burger was hard. When you bite into the burger it got soggy and dripped all down me. Not pleased at all….. My mom had fish chips n pease and was happy with the flavour but again not a lot of fries/chips..

   almost 9 months ago
2. Karleigh Dray ★★★★★

   We had an absolutely wonderful experience at The Hazelwell. The food was fab. What really made the visit stand out, though, was the staff. They were warm, attentive, and incredibly helpful from the moment we walked in. Nothing felt like too much trouble, and their friendly attitude added so much to the atmosphere. Overall, a fantastic visit. Delicious food, great service, and a welcoming pub feel — I can’t recommend The Hazelwell Pub highly enough!

   almost 9 months ago
3. kiran kataria ★★★★★

   Friendly Pub, Food was standard pub food but came out hot and tasty. Staff were great, would go again.

   almost 9 months ago

1. Andy Nugent ★★★★☆

   We went on Saturday 23rd. Good value but the portions are a little on the small side. Its a standard Sizzling pub. Not as good as our regular Amber Taven

   1 year ago
2. Janet Russell ★★★★☆

   Although it was a popular night (Mother's Day) the place was not excessively busy. The service was extremely slow. The servers were very friendly but it seemed like the kitchen was overwhelmed. The lights went from flickering to not working at all in our section. The meats were overdone to the point of charing. The vegetarian options were very limited. We were given a free round of drinks as compensation. Not the worst I've experienced but on the low end of the spectrum. I can't say how much we spent as I wasn't allowed to see the bill. I was one of the mothers.

   almost 3 years ago
3. Sue Austin ★★★★★

   Well ....my brother, neice and I have had Christmas Dinner today it was A M A Z I N G ! Fabulous food, service, hospitality, everything down to the lovely Christmas crackers and the present from the staff. We were made to feel so welcome and wanted THANK YOU all Merry Christmas xx

   almost 3 years ago

1. Keith Lawrence ★★★★☆

   Great atmosphere in here this evening with good TV screens and everyone watching England ladies winning the Euro final. I had a veggie Lasagne with side salad followed by a banoffee desert plus an Americano. Very reasonable priced. Bar staff extremely friendly. The only thing stopping an extra star was I was hoping to have the veggie Halloumi but it wasn't available. Good carpark at front or even on the road if necessary.

   almost 4 years ago
2. Charmaine ★☆☆☆☆

   Having visited here previously and not returned since after lockdown, myself and my partner decided to attend today which is a decision we regret. Having ordered our food coupled with drinks we sat down to enjoy our time there. However, that was short lived as firstly, my wine was served in a clearly dirty glass. Initially we thought, ok, small issue, as the staff were apologetic and happy to replace it. I mean, given the current pandemic, one would expect clean glasses to be a proprity in any hospitality venue but we put it down to a simple mistake and continued. Our food then arrived some 15 minutes later and my surf and turf was edible but my partners double classic cheese burger with an extra buttermilk chicken fillet and extra cheese came out but the chicken fillet was freezing cold on the inside. Unfortunately, my partner discovered this having taken a bite of the burger! We couldn't believe it. Serving partially cooked chicken is not only disgusting but it is dangerous and my partner could have got food poisoning. When we complained to the waitress, she seemed polite and apologised and said a new one would be out in a few minutes leaving the partially eaten burger with us. Some 10-15 minutes later, I'd by now finished by meal and you couldn't make this up, but a burnt chicken fillet appeared in a bowl with what looked like melted burnt cheese on top! My immediate response to what was placed on the table was, "are you joking?!" and in response the waitress said, "I didn't know what he had!" So we were left with a completely cold double classic cheese burger, food poisoning ridden chicken fillet and a burnt chicken fillet! Not surprisingly, my partner refused to eat any of it and on seeing this, the waitress then came over and offered us a refund. Now considering we we paid with a credit card, the waitress then came over with cash which was £1 short to what the total burger would have cost but at this point, we couldn't be bothered to complain any further as clearly this venue lacked any type of customer service. Surprisingly, the chef then came out of the kitchen, but not to approach us and apologise, to walk past us! So my partner then confronted him with his meal and the response we got was, "I was just told to redo one part of the meal!" There was no apology, nothing. This is absolutely appalling. We simply got up and left not even finishing our drinks as we were disgusted. We will never return to this pub and will ensure all of our friends and family do the same. If I could leave less than 1 star, I would! I have already complained to the pub directly regarding this.

   almost 4 years ago

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