Sam Properties Real Estate Agent in Withington, Manchester

Reviews

1. Shek Leung ★★★★★

   I was an MB-PhD candidate at the University of Manchester. I was with Sam Properties for 1 year, and my time with them was nothing short of utmost professionalism and probity (a rare sight among the letting agencies I consulted when searching for properties). The prices they charged were reasonable, and their maintenance team (especially Man Wai) responded to any repairs extremely quickly (1-2 working days). They are reasonable to the tenant's requests, concerns, and explanations. If you didn't break anything and you're honest in your explanation, they won't blame you and will fix it free of charge. Just make sure you do your bit as a tenant and document any evidence you can. If you missed a few spots as you return your room/flat to them, they will let you know during the final inspection and let you clean it on the spot. Their staff (Cherie?) even helped me clean a few bits. No deposit was taken from me in the end. Just genuine people doing genuine business. Although not directly related to Sam Properties, the landlord generously offered an early-bird discount for renewal, which my flatmate took up. It is unfortunate that Sam Properties has such a low overall review across several platforms. Whilst I don't think most people would take the time to write a false review, the legitimacy of a few recent reviews does sound questionable. I certainly can't comment on Sam Properties' conduct before my stay, but I can say their current conduct is exceptional, and I hope they continue this practice for my former flatmate, my friend who took over my tenancy, and other tenants. All the best.

   almost 9 months ago
2. daniel maktabi ★★★★★

   I’ve been with Sam Properties for the past three years. They were very responsive and quick with any repairs and replacements. Every time I had an issue with anything, they resolved in a few days. I never had any issue with the team and they agreed to every request I had. And in the move out time, I cleaned the property as best I could, they checked and noted that a few spot was missing so I cleaned and fixed thise spots and after that I received my deposit money in full in less than a week. Overall I was happy with the service they provided, and I believe if you are clean and responsible for the property you are renting they also respect and appreciate you.

   almost 10 months ago
3. Fay ★☆☆☆☆

   I rented with Sam Properties for a year and would strongly advise others to think carefully before doing the same. The staff were often rude and unprofessional. On one occasion, a colleague actually shouted in my partner’s face when he was calmly trying to report a leaking outlet. The building itself felt unsafe. There were multiple fires during our tenancy, one of which required evacuation and fire engines on site. A Sam Properties staff member who lived in the building refused to evacuate despite alarms going off, and appeared to have their own personal alarm system installed that other residents did not. Serious safety issues were ignored. Our oven broke repeatedly and we later discovered it had been wired through an extension lead - a major fire hazard. Towards the end of our tenancy I was even electrocuted while using the mains oven switch. We later had a professional electrician inspect the electrics, and he described them as some of the worst he had seen in his entire career. When moving out, we were charged £100 for an “end of tenancy clean” by a company I could not find any record of existing. We were also told to return used mattress protectors, which they admitted are re-used between tenants. Overall, my experience with Sam Properties was unsafe, unprofessional and exploitative. Based on my tenancy, I cannot recommend them to anyone looking for secure and fair rental accommodation.

   almost 11 months ago

1. Ali ★★★★☆

   I have been a tenant for two years, and I think they are a reliable company to rent from as a student. Overall, they have been quite responsive to maintenance issues. However, I will say that they requires a very thorough cleaning to get your deposit back.

   1 year ago
2. Kevin Bourne ★★★★★

   Was enquiring for a friend by email for a 1 bedroom flat which was a good monthly rate , chap was very helpful & sorted viewings etc.def recommend these ...

   almost 3 years ago
3. Reuben Mathew ★★★★★

   My dad lives in the building that houses the Sam Properties office. It is a secure building in a wonderful area. As part of his tenancy, I have had a lot of phonecalls with the office staff, and they are always friendly, professional and helpful, no matter the issue. I was delayed in making appropriate arrangements for renewing my dad's tenancy, when I called and talked to Sam Properties about this, they reassured me saying that I don't need to worry. When they send the reference form to my dad's workplace and it wasn't filled in properly by my dad's workplace, they offered alternatives on how to get this information across. I am extremely pleased with Sam Properties, both the flat their offering and their customer service, and I would recommend them, without hesitation to anyone.

   almost 3 years ago

1. Torvald Romeis ★★★★☆

   Really helpful staff, we had some issues in our first flat with them and they were resolved really quickly and we managed to get our full deposit back. The second time we had an issue with the inventory program which meant we missed out on getting all our deposit back but that was mainly our own fault. All in all, I'd heard some negative stuff about Sam properties and experienced none of it myself

   almost 4 years ago
2. jessica jones ★☆☆☆☆

   Let a property through this company and was told I could bring my pet. My landlord has now turned around said this is not the case and I am now facing eviction. To be fair when dealing them they were nice and helpful. However there has obviously been a breakdown in communication and I am now given the raw deal

   almost 4 years ago
3. Lucy Worrall ★☆☆☆☆

   WARNING! DO NOT USE. Worst estate agents I have ever used. I would not recommend Sam Properties to my worst enemy. Left the flat in a brilliant condition and was charged £135 cleaning fee for a few minor areas that apparently needed extra cleaning. The staff are unresponsive, I took us a month to get a replacement vacuum cleaner because it had broken. There was a hole in my window that never got repaired, I ended up having to tape it up with masking tape to help stop the draft. They sent someone over to measure the windows with less than 24 hours notice - which is not in accordance with the 1988 Housing Act.

   almost 5 years ago

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