GRENSON EAST - FACTORY OUTLET London

Reviews

1. Joyce Li ★★★★★

   Had a great experience today with Joe in the store, helping us to solve our quite particular sole issues. Despite the other staff telling us “it couldn’t be done”, Joe proactively reached out to his manager and the factory, even suggested alternative solutions on top of that. Really appreciate his effort today, going above and beyond. We didn’t expect to buy a new pair of shoes, but we left as a happy customer. Thank you Joe!

   almost 8 months ago
2. Mark ★★★★★

   Popped into have a loo for some boots. They did not have them but happily called around the other London stores to check availability. Great service !!!

   1 year ago
3. Kate Conroy ★★★☆☆

   I love grenson shoes - have a lot so thought I’d pop along to the outlet shop. Honestly it’s too small space wise, not enough range and not exactly the warmest team…

   1 year ago

1. Si Pa ★★★★☆

   The staff today were affable and knowledgeable. I was pretty hard on questioning about the pedigree of Grenson and the shoes I wanted. The staff were gracious, calm and gave very reassuring answers despite me going in 15 mins before closing. Thank you. The shoes I bought looked very original, good quality Nd exciting to wear. Almost Avant Garde for a guy who is pretty mainstream. Time will tell about how they perform but so far it's looking good.x

   1 year ago
2. James Cope ★★★★★

   Despite alot of negative reviews on here I called in today as I was after a new pair of winter boots. My experience was nothing but positive. The lady who served me was very helpful, knowledgeable and gave me as much time as needed. Theres was loads of choice for mens shoes and boots. All in all a great experience and ill be back in the future. Thanks

   almost 3 years ago
3. Andy King ★★★★★

   I seem to have had a different experience to some. Good service and prices are excellent. They do stock men's shoes. Size availability is limited but that's to be expected from a factory outlet shop.

   almost 4 years ago

1. IVAN GERMANOFF ★☆☆☆☆

   Absolutely uninterested staff with a very, very limited knowledge on their product and existing stock. Girl sitting on a computer totally absorbed by the screen, the guy waffles when asked a question with no interest to look for what you are asking for. Strongly advise management to visit the nearby Joseph Cheaney shop to understand how things are done. I’ve been twice here to not get any help even if I was coming to buy.

   almost 4 years ago
2. Lionel Ramsal ★★★★★

   Hello, I didn't know this brand at first and when I looked for some informations I found out that they have several grades of shoes, some of them with the same shape ! So I was very scared to buy a "British" label without the quality of Church's or Lobb (I have oxford and chelsea boots from Church's and Loafers from Lobb since years). Eventually I saw a black Grenson brogue with a hi-shine polishing finish called Walbrook at a sales price (231£) and I ordered it. It comes from the "London Collection" and is handmade in Northampton. They call the hi-shine polishing finish "Bookbinding" but it's not the plastic paint that you can find on first price shoes (+/- 100£). It's a in-the-house process with special waxes which gives a shiny and long-lasting color to the shoes. They are the best shoes I have ever worn, the fitting is close to the bespoke grade, the quality of the making of the product is on the top of the range. I cannot tell for the other collections of Grenson but before buying any shoes from Crockett and Jones, Church's or John Lobb have a look on this "London Collection". Lionel

   almost 5 years ago
3. MrSilo19782 ★★★★★

   Excellent, knowledgeable and relaxed staff offering superb customer service. Grensons boots and shoes are extremely else represented here. If you're looking for top quality footwear, sold to you passionately and professionally then this is your store.

   more 7 years ago

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