Stopped by the shop and had a great experience. The team was extremely friendly, attentive and genuinely helpful. They took their time, explained the different styles and fits, and made the whole visit feel easy and welcoming. Beautiful craftsmanship, great atmosphere and truly lovely service. I’ll be back!
Awesome experience I’ve called ahead as I was in town from the USA and wanted to make sure they had my size superb service from Louie. Had a great visit. Will visit next time. I’m in town highly recommend.
Exceptional service at Crockett & Jones! I visited the store looking for the perfect polish for my black leather army shoes, and the staff were absolute stars. They took the time to help me choose the right black polish and even recommended a shoe tree to keep my shoes in top condition. The staff were friendly, knowledgeable, and passionate about their products. I was so inspired to give my shoes a good shine that I almost didn't want to leave - I was tempted to polish them right there in the store! If you're looking for expert advice and top-quality products for your leather shoes, look no further than Crockett & Jones. I'll definitely be back and will be recommending them to everyone I know.
I had an excellent experience at Crockett & Jones thanks to Louis and Priscilla. From the moment I walked in, they struck the perfect balance of professionalism and warmth. Louis was incredibly knowledgeable about fit, last shapes, and leather care, and he took the time to answer all my questions without ever making me feel rushed. Priscilla was equally attentive and approachable, helping me compare options and making sure I left with a pair that felt right for me. What stood out most was how personal the service felt—both Louis and Priscilla listened carefully and made sure I was completely comfortable with my choice. It was a genuinely enjoyable experience, and I left not only with a pair of beautiful shoes but also with complete confidence in how to look after them. Highly recommend asking for Louis and Priscilla if you want expert advice and a welcoming, professional service.
Excellent service from the team (Louis, Molly and Priscilla). Their knowledge and attention to detail is second to none. It makes it a wonderful buying experience and is always a pleasure returning for a pair of Crockett's!
Highly recommend. Great service and took me though a range of options. Really happy with my purchase.
Had great service from Adam and Jules today as I needed a new pair for the great back to work surge. Nothing beats feeling how the shoes and their individual lasts conform to your foot. Ended up with a pair of Courtenay in size 10, seems my feet have spread in lockdown.
Just had the pleasure of being served by Adam & Jules. The best shoes and best customer service I've ever received. 10/10!
The service and staff are amazing and the shoes are the best thing I have ever had the pleasure of putting on my feet.
Excellent service with a great eye for detail. My experience was smooth and I would happily return next time I'm need a new pair of Oxfords.
Crockett & Jones is located at 26 Royal Exchange, London EC3V 3LP, UK
You can contact Crockett & Jones at +44 20 7929 2111
You can find directions to Crockett & Jones by following this map link
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