Screwfix Tyseley Tyseley, Birmingham

Reviews

1. Steve Edwards ★☆☆☆☆

   Clicked and collected then checked in nobody on trade counter left went to another branch

   almost 9 months ago
2. DJ Janjua ★★★★★

   Best screwfix store in the midlands, been coming here for years. Always amazing customer service special thank you to Aasha for always going above and beyond. I have had many projects over the years and all the staff have been legends in helping me. Thank you for your patience and keep it up.

   almost 10 months ago
3. mahmood hussain ★★★★★

   Best place to get your stuff from, excellent quality and service, most important is the friendly staff.

   almost 11 months ago

1. Fauzaan Anwer ★★★★★

   Popped in today for some drill bits and the service from Zara on the tills was amazing, super friendly, efficient, and helpful. She’s an absolute star working there!

   1 year ago
2. Umar Ahmed ★★★★★

   Loveliest people in here but the ones who stood out to me were Jordan the manager and also Zara very friendly staff and they go out of their way to help you and make you feel welcomed!! Wish them the best

   1 year ago
3. Natasha Aqsum ★★★★★

   Went to pick up an order and the server hassann was super helpful. He gave me advice on what I needed when I asked him some questions and dealt with my order swiftly, excellent customer service made my buying experience so much easier thanks to his help!

   almost 3 years ago

1. Kaim Choudhry ★☆☆☆☆

   Shocking experience. Hate using the race card but can’t help but feel this was racism from a so called "manager" called "Anna" (short hair). I went to the store to purchase white spirit vinegar to remove. Upon approaching the till I was told I needed show physical ID as I look under 25 years old. As I didn’t have any ID with me, I was told I could not purchase this item. Working as a senior practitioner within the NHS, I understood the policies and procedures around this. I gracefully left the store without becoming problematic or argumentative, which can be seen on CCTV camera. A family member (aged 52) then entered the store to purchase the white spirit vinegar. She approached the till and the cashier begun to process the transaction. Anna the manager then stopped this staff member half way, and stated they could not process the transaction as the white spirit vinegar “is for him” pointing towards me. As I mentioned before, this white spirit vinegar was to remove paint stains from our family home, It did not matter who was making the purchase, whether it was myself or my family member, as it was mutually needed for all of us. It just happened to be the case, that I went to purchase the item first as my family member was waiting in the car in their pyjamas. I feel Anna’s attitude was confrontational and rude, her customer service skills were appalling. She did not let us speak or explain ourselves. We remained calm and collected throughout the conversation, despite feeling confused. To confirm our feelings, the other staff member said to Anna “we haven’t done this before”, other customers were also in agreement that Anna was being unreasonable. Anna then begun to ask my family member, a 52 year old woman, for physical I.D to purchase the white spirit vinegar. To my understanding, the rule is, if someone looks under 25 years of age, they are asked for I.D. I cannot understand why a 52 year old woman would genuinely be mistaken for an under 25. This again leads me to believe that Anna was being unreasonable and rude towards us. To deflect from the situation, Anna accused us of swearing at her. This was not the case, no curse words were said towards her. This whole experience left me with a distasteful feeling. I genuinely understand policies and procedures that are put in place, and I understand why I was asked to show physical I.D in the first place. What I do not agree with is, being spoken to in a disrespectful manner, not being listened to and not being given the chance to explain ourselves. I also do not appreciate hearing a staff member tell her manager “we don’t usually do this” because that statement itself, signifies that we were being singled out and targeted. Situations as such, should be dealt with using good interpersonal and customer service skills, to diffuse the situation, not to escalate it with impudence and an abrupt communication style. I do hope that this staff member is spoken to about their customer service skills and impoliteness, and this matter is investigated.

   almost 3 years ago
2. Amazing A ★★★☆☆

   Dan is a legend. Sorted out our issue and refund despite them close to the closing time. Andy was also good so big props to them for sorting us out. Customer service is good here but the company itself is absolutely rubbish. I won’t be using them ever again, their call centre team have no customer service skills so I’ll take my business elsewhere. Otherwise the guys in here deserve a lot more than they get from this appalling company.

   almost 3 years ago
3. Dan C ★★★★★

   Been going here for a number of years now, never had a bad experience at all, helpful staff, plenty of parking, would recommend to anyone

   almost 3 years ago

1. David Fox ★★★☆☆

   This is a busy branch. So please sort your Click & Collect till out. Many people come here for advice before ordering, which is fine, however people with a C&C have to wait in the queue still. Otherwise this is a good branch. Staff have always been friendly.

   almost 3 years ago

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