Halfords - Croydon Wickham Road

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Reviews

1. Ajay Chohan ★★★★★

   Michael in Cycles needs a raise!!! What a gentleman, customer service A1, great advice and a pleasure to deal with! Great Work Halfords make sure u look after him he’s an asset!

   1 month ago
2. trudi greaves ★★★★★

   Went into Halford, Shirley for a new car seat for my grandson. I was served by a really helpful young lady, really wish I had got her name. She was well informed about the product, I bought it, she even put it together and installed it in my car. Absolutely brilliant service. Whoever you are, thank you. So rare these days .

   1 month ago
3. A C ★★★★☆

   Great sales service from Jack & Dan. They both gave me valuable help when choosing a bike & accessories. They were the main reason for choosing to purchase from Halfords West Wickham. Unfortunately the order update and collection processes was not quite as good, the latter due to lack of staff. Had to wrestle bike into my car on my own. Some help would have been appreciated!

   almost 3 months ago

1. Margot Rangecroft ★★★★★

   Excellent service today. John found the battery I needed and Larnelle fitted it. Both were extremely courteous and knowledgeable. My issue was dealt with quickly and efficiently. Wouldn’t hesitate to use this store again.

   almost 4 months ago
2. harseet solanki ★★★★★

   Huge thanks to Michael at the Halford’s bike departmentin West Wickham! He truly saved the day with a quick turnaround on my daughter’s first bike. We were in a bit of a rush, but Michael went above and beyond to get everything sorted quickly and smoothly. His professionalism, helpful attitude, and genuine care made the whole experience stress-free. My daughter left beaming, and so did we. Couldn’t have asked for better service – thank you, Michael!

   almost 4 months ago
3. del croydel ★☆☆☆☆

   I have used this store many times over the years, went in this afternoon to buy a new Bike. The one guy in the Bike section barely grunted when I said 'Hello'. I then inquired about the possibility of trading my bike in, was given a rather abrupt and unhelpful response. This guy who assume is a supervisor has zero customer service skills, and seemed like he like he was in a bad mood..I'd rather spend my money elsewhere ..

   almost 2 years ago

1. Dave West ★★☆☆☆

   I needed a new wiper blade and visited the store which is 5 minutes from home. After entering my car details on touchscreen by the shelf, it told me that they were out of stock at that store. So I went home and, entering the same details, ordered the part online for collection in an hour at the store where it was apparently out of stock 10 minutes earlier. At 6pm that day I went to collect and the store was completely bereft of staff with several customers wandering around searching for anyone who actually worked there. Eventually a grumpy guy appeared from a back room and reluctantly served me - didn't ask for any proof of purchase apart from my name and handed it over without a word - so much for customer service! Halfords isn't the store it used to be.

   almost 3 years ago
2. Valerie Guascone ★★★★★

   Excellent service from Sammie at West Wickham branch of Halfords. She expertly fitted a new baby car seat, explained everything so well I didn't need to ask questions. Excellent service from other staff too as I had a faulty baby seat and it was exchanged without any issues whatsoever. Thank you everyone!

   almost 3 years ago
3. Christine Double ★★★★★

   Just took a car lock back to Halfords West Wickham that my 86 year old mum brought, as it came without keys or instructions. The lovely lady at the till offered to replace it immediately and then was really helpful checking that my mum could use it due to the arthritis in her thumbs. My mum had been quite stressed about taking it back so the kind service was a great relief for her. Thank you!

   almost 3 years ago

1. Adem Akosman ★☆☆☆☆

   They said they couldn't fit the dashcam I bought from Halfords site. When I wanted to return it, they said that they could not get a refund due to the problem in the system. I did not buy the dashcam from the main seller, I made a mistake by buying it from halfords. My expectation was that they would establish the necessary communication with the halfords side and help me.

   almost 3 years ago

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