Moor Hall Hotel & Spa

Reviews

1. Zoe ★★★★★

   I stayed at this hotel in a recently renovated standard room. It was a lovely room, very comfortable and spacious with all the amenities you could need. I attended the Christmas Vegas event which was well organised and managed. The staff were incredibly attentive given the volume of guests and I was impressed by the manner of the waiting staff as this can be a demanding style of event. Breakfast this morning was delicious. Would definitely recommend.

   almost 5 months ago
2. Nicky Jayne ★★★★★

   I’ve been visiting Moor Hall for several years now, and always have such a lovely stay. The staff are a credit to the hotel. Everyone from the reception team, to the bar & spa staff; to the servers, to the maintenance people, and the housekeeping staff - they’re always so kind and welcoming. I stayed here by myself a few weeks back. After having such a heartbreaking year (after two bereavements) I really needed to get away. I spent two nights in one of the four poster rooms, and it was just wonderful. The room itself is beautiful, especially the view. I’m returning again just before Christmas with my sister for our annual spa break; and then again shortly after for another solo night away. Thank you so much for providing me with such comfort. Those two nights I was here was the happiest I’ve felt in a long time. Also, for anyone reading this, don’t forget to check out the fairy trail & pet cemetery. As a huge animal lover myself, this was so special to see; and even brought a lump to my throat. The amount of I’ve times I’ve been coming here, and I didn’t even know it was there.

   almost 5 months ago
3. Veronica Savory ★★★☆☆

   I was treated to a spa day at Moor hall hotel by my niece, it was a belated birthday present. I have been through quite a lot of trauma lately. My niece booked the spa day to enable me to relax. We arrived at 9:30 and we were greeted by very friendly staff. We were shown the a dining room and given tea and toast after which we went into the spa area. We enjoyed a swim and the sauna and steam rooms. We had our treatments at 12 noon, afterwards we had lunch, which was delicious. We then decided to go back to the pool area to relax. We noticed the pool was rather full by this time and rather noisy with all these people talking.The next thing, the music started and the aquarobics began, well there was no chance of us relaxing, so we had to leave. 3 hours before we were due to. I am really disappointed with this. We were not told that this was going to happen. It has spoiled what otherwise was a very nice day.

   almost 6 months ago

1. Eleanor Richard ★★☆☆☆

   Sadly this is a negative review for Moor Hall. As a family we have deep ties to Erdington and have used Moor Hall as a hotel base for many a family event over the years. This week I am here for a funeral, where the wake will take place at the hotel. Having booked a 3 night stay, I arrived yesterday and was disappointed to find my room in the original part of the hotel, so somewhat smaller and far less luxurious than the newer rooms. The double is literally that, so narrow. Unfortunately the walls and ceilings are not soundproofed and I could hear people in the neighbouring rooms until 1am this morning. I now have the pleasure of being next to a room which is being refurbished, so the noise of the building site, as the sign outside so aptly says has been audible all day. Having raised my concerns with the hotel reception I understand their limitations as they are fully booked, so despite being offered a different room (it would only be for one night and then I would have to move again), something I have declined due to the funeral service etc taking place on the second day of my stay. What I was surprised by was the lack of planning, when I suggested that perhaps when refurbishing a room they should take out of action the rooms either side the answer was that they do, clearly not this time. 126 is literally next door to my room. By contrast, the service from the bar area last night and the breakfast team this morning was second to none, such friendly and helpful staff members who are a credit to the hotel and the spa staff have also been very welcoming. Such a shame to have not been able to resolve the key issues of a poorly allocated room, despite writing twice, at the time of booking and again at pre check in that I would like a quiet room, higher up so to reduce the risk of noise transference. I find myself sandwiched between floors and at the mercy of other people’s sleep schedules. Unable to recommend the hotel after this stay and unlikely to return which is a real shame. I will probably try New Hall Spa hotel next time.

   almost 6 months ago
2. Parveen Mahmood ★★★★★

   I have stayed here a few times and thought the rooms were in need of modernisation. Stayed recently and was pleased with our room, it was definitey nicer and more modern looking and bigger too! It was in a different part of the building we've never seen before so dont know if its only that area thats nicer but we were happy. Staff very helpful and polite. No problems when we asked for extra milk and tea. We love the spa area and breakdown nice too, we didn't have dinner, instead chose to drive elsewhere for it.

   almost 6 months ago
3. LetiziaPareisiya Perez ★★★★★

   I LOVE this hotel spa. I came here in December for 1 night. The receptionist was very helpful and the spa was so relaxing. The bar staff were all very attentive and even recommended drinks that I may like when I couldn't decide what to order. Our carvery was cooked to perfection and so was breakfast. The hotel has plenty of parking and is located on beautiful grounds, the views are amazing. We went on a walk before checking out and there was so much to see. We are already planning our second stay here and will be trying the afternoon tea next time too. It is definitely worth every penny.

   almost 3 years ago

1. Jack Gumbrell-Evers ★★★★☆

   It was lovely and welcoming. The staff were very friendly. Our room was clean apart from behind the TV, shower door had a bit of mould on it, which I cleaned off myself. The bed was a bit uncomfortable. Shower was nice and powerful. The room was warm. The coffee in the room is cheap, could get something better. Hot chocolate, brownie cookies and 4 little chocolates are a nice touch. I would have loved to look around on the grounds but it was raining. But it's a lovely quiet location. The room service was great and the food was lovely. I would come back again.

   almost 3 years ago
2. Charm Brown ★★★☆☆

   Last week I visited this hotel with a group of friends, we were all super excited to be meeting up and enjoying some quality time together, particularly when using the spa facilities. On arrival we were given room keys and reminded of our dinner time. At no point at anytime was there mention of the spa facilities being CLOSED! We found out by asking what time it closed. We expressed our disappointment and was told the operations manager would come and have a chat with us, at which point he arrived with a very muscular bodyguard, at first I didn't recognise him so much but whilst speaking to the manager and glancing over at him a few times, it was clear he wasn't smiling or at all friendly. After quering what discounts or compensation we would receive it was made clear that it was the choice of a bottle of prosecco or two bottles of wine. We opted for the prosecco but to be honest was not entirely happy with it because if we had known the facilities were our of use we could of rearranged for another suitable date. Due to poor communication this wasn't made an option. The receptionist was adamant that she had sent an email informing me of the change but I hadn't received any correspondence from the hotel since my last stay in 2016. A few days prior to attending the hotel I called the reception to let them know that I hadn't received any confirmation email as yet and asked for them to send one, unfortunately this was not sent, due to being busy I didn't get the chance to chase it up. The waiting staff were wonderful at dinner and breakfast and made us feel very welcome and looked after. The breakfast selection was great and the roasties on the evening were tasty but overall the standard of the carvery was below standard. I expected more from the selection and quality of the food.

   almost 3 years ago
3. Graham Haddy ★★★★★

   Lovely setting for a hotel. It looks to be a great venue for weddings. Our room was comfortable, clean and spacious. Bar facilities are good and the food for our evening meal and breakfast was excellent. However, tables for two people are a little small. All staff we came across were welcoming and friendly. We would happily return here in future.

   almost 3 years ago

1. Elecia Chantiluke ★★★★★

   My daughter and I visited the venue for a spa day and was very impressed. The venue and grounds are beautiful and parking facilities were good. The spa receptionist was wonderful, welcoming and informative and the meal was exceptional. We particularly liked that it wasn't the typical buffet style service. We really liked the quiet room which was most conducive to relaxation, rest and napping. It is the best that we have experienced in any spa's previously attended as were the showers. We were impressed by the cleanliness of the spa and by every member of staff that we met. All were welcoming and very pleasant and the therapists were awesome especially Codie. Her massage was wonderful and her lovely amiable personality made us feel relaxed and very comfortable. It was good value for money and I would highly recommend this spa.

   almost 3 years ago

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