Andy, our maintenance man was amazing this morning. Such a good sport and sorted us out in minutes. On a cold morning he lit the house up. Very cheery and happy man. Couldn’t have asked for a better maintenance man! He did an amazing job and I think he deserves a pay raise
Ruby who showed us around the houses was really helpful, she had all the information we needed to know and was really friendly and chatty. She then continued to support me with sorting out the deposit and contacts so me and my house mates could secure a nice house for next year. Over all the experience was great and it couldn’t have gone any better.
I rented a property in Meanwood Park through this agency for about 1.5 years, and I can honestly say it was one of the most frustrating experiences I've had as a tenant. The place was in such a poor condition when we moved in, the bedroom wall behind the wardrobe was covered in black mould that had been hidden away with cardboard. The property hadn't been cleaned, and I ended up spending my own money on paint and primer to fix the wall myself because no proper repair was ever arranged except from when a guy showed up with a few spray bottles and told us it was the only way to fix it. I thought he was joking at first but looking at the cluelessness in his face I knew he was serious. There were also other issues we had that were ignored such as wallpaper peeling, parts of the bathroom cabinet door was missing which by the way I had to repair myself, and the washing machine being full of black mould which my girlfriend spent hours cleaning. We also had no working electricity in the garage, which was reported but never resolved. We also had a leak from the bathroom which caused a large stain to appear on the kitchen ceiling. We were told it would be sorted and painted over which never was and I had to try and repaint it myself. During our tenancy, we had a guy from Sugarhouse came to inspect the house. We walked him through every issue, he wrote everything down, and promised it would all be addressed. Nothing ever happened after that visit. When we moved out, they deducted £40 from our deposit for oven racks, even though I had to buy my own because the oven didn’t come with any and when my partner asked they said there was no proof the oven didn't come with racks yet we had proof for all the damages and the mould and nothing was ever done. Throughout the tenancy, communication was poor, and issues were often left unaddressed. They would barely give us enough notice for anything and often would just let us know a day or two before someone was visiting as if we didn't have a full time job? Honestly, do not bother with this agency and just go some where else. Good luck to the couple that's living there now. :)
Andy was great, he arrived within 30 minutes of us reporting a maintenance issue and worked quickly and efficiently to get everything fixed. Amazing service and a great chat too!
Pathetic checkout system. It took 6 weeks just to refund the deposit amount. Agency take 1 month advance deposit with rent so quickly. And while returning its takes ages. Such situations are tough for an international student who has tight budget. Initially they took entire deposit amount but after giving a photo evidence of no damage...still some deposit amount was deducted. The maintainence team is excellent and quite fast with their service.
Aaron was great! Very friendly and did a top job of showing us some houses (with very little to go off), so much so we had signed for one of them within 24 hours. The rest of the team were also very friendly whilst still upholding top standards. Would recommend!
Had a great experience viewing with Connor, he was really positive, helpful and informative about the properties we viewed. Seems like a really good company with everyone nice a welcoming. Decided to go with another agency in the end due to the property itself being more to our needs, but Connor did everything he could to make our viewing experience great.
We had a really quick and easy experience with finding a house through sugarhouse ! Harry took us for multiple viewings and was very clear and eager with the details for each house and we felt we were able to take our time and really ask any questions we had which was a really good experience compared to some other agents we’ve been through. And the process of signing was really quick and easy and very smooth and the whole time they all made us feel like we were really taken care of !
Communication has been excellent with this company so far. Me and my partner enquired viewings for properties and Sugarhouse set up with some great properties. We viewed 4 all together and found the most perfect property at the end. Connor who showed us around was extremely informative and very professional. When emailing the company they have came back extremely quickly and are very good when sorting out deposit payments. Glad we chose to let from them.
Freya was a great help showing us round all the houses giving us lots of her time and helping answer all of our questions. Then when signing for our house at sugar house we were greeted nicely and everything was explained to us. Very good experience and all the staff friendly and helpful.
Sugarhouse Properties is located at 47 Headingley Ln., Headingley, Leeds LS6 1DP, UK
You can contact Sugarhouse Properties at +44 113 816 0131
You can find directions to Sugarhouse Properties by following this map link