Fantastic landlord service all round. Staff very pleasant and professional. Quotes for any work are reasonable, clear and carried out swiftly. Really helped me take the headache out of managing/letting my property and very knowledgable and experienced in advising me on the modern pitfalls around current paperwork/certification/legislation etc.
I have been dealing with S B Living for approx 5 years. They currently manage 3 houses on behalf of clients of mine which are let to university students. I cannot praise them highly enough. The staff are all incredibly efficient and proactive rather than just reactive. They have excellent contractors on their books and works are carried out to the properties diligently and cost effectively. They never over state the rents that they can achieve and rental payments are always on time. If only all the managing agents I deal with were as good as them. Ralph Last FRICS
I Highly Recommend the SB Living team!!! I gave them multiple properties to consider for letting after being recommended them through a good friend. The next day I received a call and was given a solid proposal with great options for my properties. The SB living team were all very knowledgeable, professional and easy to deal with. Thank You SBL
I really enjoyed the viewing by Evan today? He showed me around in a professional manner. I was told enough about the property to make an informed decision on whether I wanted to go for the property. Thank you Evan
I viewed some properties with Sebastian, and my time with him was awesome. We had good a conversation and talked about the city, life, and stuff. He was no doubt the right guy for the job.
Since I’ve moved in there have several issues which I was promised they would be sorted within a few weeks I moved in … it’s been a 3 months nothing been sorted house had no insulation on draft exclusion no loft hatch, all Which is making us ill. The staff are totally clueless to arrange any maintenance. It takes 5-6 calls a day to actually get them to do something or if you speak to manager.
As I looked into the reviews before my tenancy, thought to leave some comments here for whoever is interested. So far, a very positive experience. All maintenance issues have been addressed promptly - with followup calls from the company ensuring that no more ongoing ones. Dishwasher wasn’t working properly in first couple of weeks, got replaced immediately by the company. Can’t complain at all about such service! Thanks sbliving.
Unfortunately, we are not in a position to recommend Sbliving. Cons: 1. Already from the viewing I could see that they were not the most professional agency. Viewing was conducted aprox. 15 mins after scheduled time, by the cleaner (apparently the member of staff was off sick). Although the cleaner was nice, understanbly they were not in a position to answer any questions. Anyway, I decided to go with the property. 2. Signing up was alright, although there was extra paperwork involved since they required a guarantor despite me being in full-time employment. Also beware, our contract had a requirement for a 2-months notice 3. Also, I did not get a move-in date until the last minute and they didn't seem to care much about it. 4. The biggest issue arose when our property had to be completely rewired. Communication was awful from their side with their description of what had to be done changing almost daily. After long negotiations, the works went ahead and lasted for more than a week interrupting our working lives during COVID and leaving our place in a complete mess (see photos). We were also left with no carpets/laminate in one of the rooms and the landing for two-three months following the completion of the rewiring. On top of that, we received at least 4-5 emails/calls, and 3 visits by different workmen before the floor was finally reinstalled with carpet although the rest of the property had laminate. Similar issues with rewiring were faced by all of our neighbours (some elderly) at Pelham Place. 5. They requested a monthly increase of £55 after a year, at which point we (and some of our neighbours) decided to vacate 6. It took them more than a month to return our deposit. The landlord tried to claim £130 but their claims were so ridiculous that they had to drop them all after one rebuttal email. It is clear that the agency supports an opportunistic approach when it comes to deposits. Also, beware, their inventories are so very basic that they might leave you exposed at the end when they try and make claims. 6. Also, another word of caution, the agency will often claim that actions are ultimately up to the landlords, but in our case, at Pelham Place, the properties are actually owned by the immediate family 7. Staff turnover is bad and this only makes communication worse. Looking at Glassdoor comments you don't get the impression that staff are treated well. 8. If anything goes wrong, their reflexes are to blame the tenants. E.g. there was a leak at the shop below and we got a patronising call informing us that we should be more careful cleaning the balcony drains. It then turned out that the leak had nothing to do with us. 9. After we decided to vacate, they sent an email sort of asking how we wanted to go about with viewings but in a matter of a few hours, we had received notices of scheduled viewings showing how much they valued our opinion. In one case, we were also not given the legal 24-hour notice. Pros: 1. You do get some contacts for emergency repairs. Their contractors are very friendly but not always the most professional. 2. Their properties tend to be on the cheaper end, but once you deal with them, you understand why. Overall, we would not engage with them again if we had a choice.
sbliving is located at 24 St Michael's Rd, Headingley, Leeds LS6 3AW, UK
You can contact sbliving at +44 113 278 8651
You can find directions to sbliving by following this map link